Professional Development

This course introduces you to the generations currently in the workforce: Baby Boomers, Generation X, Millennials, and Generation Z. It will help you understand what influenced each generation, their work style, their communication and management preferences, and their purchasing behavior. Run time: 30 minutes

An increasingly demanding workplace creates greater pressure and stress for every employee. In addition, impersonal electronic communication has taken precedence over face-to-face interactions. Sometimes, this increased stress, and lack of personal contact leads to more abrupt, informal face-to-face communication. Creating a Respectful Workplace is designed to help employees consistently demonstrate respect in their day-to-day interactions. From electronic to face-to-face communication, participants learn the behaviors that contribute to a respectful environment. They will learn how to establish self-respect, develop reciprocity with colleagues, and maintain respect when faced with stress, uncertainty, and change. Run Time: 30 minutes

Creative Problem Solving is a course in which participants will learn how to integrate creativity with analytic thinking for effective problem solving, and to develop critical thinking skills. Creative problem solving is a valuable skill for today's fast-changing world. The concept of "innovation" and how it relates to the bottom line will also be emphasized. An innovative mindset not only identifies and evaluates great ideas for the marketplace; it also focuses on solving customer problems. Run times: 30 minutes 

In this course, you’ll find out how critical thinking skills are an essential piece of the workplace puzzle when it comes to getting work done right. You’ll review characteristics of critical thinking – curiosity, awareness, flexibility, and common sense – as well as common mistakes in critical thinking that can lead to downfalls. Explore the critical thinking process from top to bottom as you learn how to examine, explore, and evaluate your thinking process. At the conclusion of the course, download a toolkit meant to help you interweave your new critical thinking skills into your everyday workflow. Run time: 45 minutes

It's no secret that the aim of every organization is to hire the best talent. But when it comes to success in the workplace, Ivy League degrees and decades of professional experience are of no use if individuals fail to develop and maintain healthy relationships. In other words, when the people in your organization can't work together and "play nice," business is bound to suffer. Developing Positive Relationships is the positive learning experience your organization needs to ensure that individuals unite around a common mission, value diversity, rise above personal slights, take responsibility, and cultivate an environment based on trust. Run time: 45 minutes

In this course, managers will learn strategies for identifying, engaging and retaining various levels of contributors at their business. Four modules are included - strategies for Rookie, Key, Pro, and Full Contributors will be covered. Run time: 45 minutes

Being ethical does not mean following your feelings. Your feelings can misdirect you. This training program explores how workplace ethics should be developed, how to create the standards and policies that support them, how employees can be trained and managed to follow and support these standards, and how to deal with problems where ethics are concerned. Run Time: 30 minutes

Do your sales reps think their job is done when they've closed a deal? Not so fast. Ask any seasoned sales professional and they will tell you that's a huge mistake. The reality is that there's a long road ahead if they want to gain a client for life, from implementation and follow-up to building the relationship and developing client loyalty. The payoff is worth the effort. That's because acquiring a new client costs far more in expense and effort than investing in an existing relationship. This in-depth course focuses on the skills salespeople need to cultivate relationships based on mutual trust and loyalty. Run time: 60 minutes

You never get a second chance to make a first impression. Ten seconds or less, that's how long the window of opportunity is open for your salespeople to grab a client's attention. And that's why it's vitally important to arm them with the tools that enable them to be confident, sincere, engaging, and successful—before they set foot in their next face-to-face sales call. With the proper knowledge and preparation, your salespeople can establish themselves as experts, think on their feet, adapt to client expectations, and capture lifetime clients. Run time: 55 minutes

Ask any sales professional about prospecting and most will tell you it's their least favorite thing to do. From figuring out how to develop a territory to finding qualified leads and making cold calls, it's enough to cause even the most seasoned people to cringe. Some even point fingers claiming it's not within the realm of their responsibility. But prospecting is the vital first step in the sales cycle, and the key to success is preparation, practice, and confidence. This course gives salespeople at all levels the know-how to tackle prospecting, maintain a healthy pipeline, and grow their business. This course is packed with helpful tools, including qualifying checklists, practice exercises, strategies, and more. Run time: 90 minutes