Professional Development

This course provides effective tools that employees can use to become valued and high-performing contributors in a team working environment. First, you'll discover the different stages and roles within a team, and gain tips on how to define your own role to gain clarity on your tasks and mission. Learn effective communication and conflict resolution techniques that will help your team work cohesively, and discover how to show your commitment to the group. Since communication is key, you will be asked to complete a self-assessment to determine your main communication style and set goals for improvement. This course includes illuminating case studies, links to additional information, bookmarking and printable worksheets.
Run Time: 48 minutes

Are you going to perform an audit on accounts receivable and revenue? Whether you are a new auditor or just need a refresher on this topic, this course is for you. We will review the auditing standards and look at best practices for auditing accounts receivable and revenue. This course will prepare help the staff auditor know what to do and why. In addition, it will also help the senior accountant be better prepared to know how to plan the audit procedures as well as review the work of the staff in this important audit area. Many auditors are so busy they don’t have the time to understand the concepts behind the audit procedures being performed in a given audit area. This course is the fourth in an audit concepts series that takes the participants on a journey that links the audit procedures to the audit standards. The course will also offer practical ideas on how to make the audit area procedures more efficient while maintaining the audit quality. Run Time: 1 hour 40 minutes

Most people have a pretty clear idea of what’s good for them and what’s not. We all want to eat healthily, get plenty of exercise, and not give into bad habits. But it’s not always that easy, especially when at work. When we’re busy at work, it can be easy to prioritize workload over wellbeing and you might feel like it’s difficult to maintain a healthy lifestyle when on the job. This course is here to help. We’ll focus on some of the daily choices you can make that will help your work life be happier, healthier, and more productive. Run Time: 5 minutes

Build a more compelling business case for potential investors and supporters using the basic financial metrics outlined in this course. Learn how to calculate Return on Investment (ROI) and discover the ways it can help decision makers assess the value of a business idea. Other factors you may need to consider when evaluating financials are also covered, including inflation, lost returns on investment, and allowable payback period. The 5-minute video uses graphics and examples to demonstrate how to calculate and apply ROI and other financial metrics. The accompanying downloadable course document and online quiz provide a thorough summary of the material. This course can be watched as a stand-alone overview of financial metrics or as part of the Gathering Data series. Run time: 5 minutes

Discover a number of ways to build solid relationships, respect and trust with your customers that will help you develop long-term success in this course. We provide useful insights about how relationships affect sales and how to cultivate good bonds by developing personal ties along with the business ties. Accompanying this short video presentation is a short quiz so you can see what you absorbed from the lesson. There's also a downloadable reference document with a recap of some key points in the video. Run time: 7 minutes

Effective coaching is about helping all people reach their full potential in any area of their lives. For the manager as a coach, this means working with people to improve their performance at work. This course will help you to understand how to be an effective coach. Run time: 30 minutes

This course, created by ILM has been designed to help you get the most of out of working with other teams; understand knowledge management, potential problems, and service level agreements.

This course covers basic computer components, file management and naming conventions, basic networking concepts, and basic commands. Run time: 30 minutes

Effective coaching is the single most important factor in employee development today. Courage 2 Coach™ turns common sense into common practice with a four-step process that can be applied to any employee performance situation. This course walks each user through a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success. This course outlines a specific four-step process for coaching that will work in any employee performance situation. It begins with a critical first step—call it like you see it. You will also learn how to reach an agreement on the problem, develop an action plan for correcting the problem and follow up with the employee. Run time: 40 minutes

So, you're a part of a mentoring program, and you've been successfully paired up. What's next? How do both the mentor and mentee actually take advantage of this opportunity? How do you create a successful mentoring relationship that bears fruit? In this course, we'll discuss the keys to a successful mentoring relationship, including establishing trust, setting clear expectations, being prepared, and giving/receiving feedback. We'll also touch on some do's and don'ts for both mentors and mentees to follow. Run time: 6 minutes