Professional Development

Our lives can be stressful, both inside and outside the workplace. Here we look at seven simple steps to turn chaos into calm. Run time: 5 minutes

Learn how to effectively manage and cope with stress in a healthy way. This 5-part Stress Management Bundle is designed to help you control stress using healthy and effective techniques. The course bundle includes: Avoidable Stress, Handling Stress, Managing Stress, Unavoidable Stress, and Understanding Stress. We'll provide an overview of types of stress, common stressors and signs of stress. You'll learn to differentiate avoidable and unavoidable stress, identify the levels of stress, and acquire skills for handling it. Ranging in length from 6 to 10 minutes, these brief video courses will prepare you to deal with stress more effectively. Complete the short quiz at the end of each section to test your knowledge. Run time: 38 minutes

Prepare to become a skilled negotiator with this expert training course covering proven negotiation tools and techniques for reaching win-win solutions. We'll outline key negotiating concepts and highlight how negotiating is an essential, everyday process. You’ll learn how to execute the 6 steps of negotiation and other helpful strategies to achieve mutually beneficial outcomes that preserve, and even strengthen, valuable personal and professional relationships. The 50-minute course features video lessons, interactive exercises, and multiple-choice quizzes for an engaging, hands-on learning experience. Fun activities, flash cards, glossary terms, downloadable resources, and a final exam offer convenient reference and review. This course qualifies as Professional Development Units (PDU) for maintaining certification with the Project Management Institute (PMI). Run time: 50 minutes

This course highlights a comprehensive approach to customer service to help you build long-lasting, fruitful relationships with your company’s patrons. In this concise course, we’ll explain how products and services, processes, performance, and people (The 4 P’s) all work together to enhance the customer experience and ultimately boost your bottom line. The 4-minute video comes complete with accompanying student materials and an online quiz to review course concepts at your convenience. Once you’ve completed this course you can start making the strategic improvements necessary to keep valuable customers coming back. Run time: 18 minutes

Federal regulations require drug-free training for certain agencies, contractors and occupations. Even if drug-free training is not legally mandated in your business or industry, everyone benefits from raising employee awareness on the impact that drugs or alcohol can have on your workplace. Run time: 19 minutes

The Fair Debt Collection Practices Act (FDCPA) was enacted in 1977 to protect consumers from unfair, deceptive, and abusive practices used by some third-party debt collectors. In this course, we'll review who and what is protected by the FDCPA, and we'll also talk specifically about what debt collectors can and can't do to collect payment. It's important to note that there are state laws regarding debt collection. This course does NOT cover the specifics of state laws, so be sure to check with your compliance officer or supervisor to ensure you know your state-specific guidelines regarding debt collection. Run time: 15 minutes

Before you raise that sceptic eyebrow of yours, we’re not talking about a celebrity endorsed self-help trend, nor are we asking you to give up all your worldly possessions in order to become a Buddhist monk. We’re talking about a scientifically-backed method that makes dealing with work issues much easier. In fact, it’s a skill already practised in some of the most successful companies. This course will teach you all about the benefits of mindfulness and how it works. Run time: 5 minutes

Discover the importance of taking ownership and accountability and learn how it can have a positive impact at work and at home. A lack of accountability can lead to lost profits, re-work, dishonesty, workplace conflicts, and quality control issues. In this course, you'll learn what accountability really means, what its benefits are, and how you can use your own drive and capabilities to get the results you want. Run time: 30 minutes

Does it feel like you’re always wasting time? This course offers valuable tips and tools to help you manage your days more effectively. The course starts with a self-evaluation that will give you a clear idea of where you need to improve. Then, you'll learn about the importance of managing your energy, and gain useful tips for effectively balancing activities that drain and renew your supply of energy. Lastly, you will discover how to analyze your days in order to create an action plan to improve your productivity in both your personal and professional life. The course includes engaging videos, quizzes and activities for a complete learning experience. Worksheets for the exercises come in PDF format for easy downloading and printing. Run time: 100 minutes

Some personality types are harder to sell to than others. This course provides an effective strategy for High D and High C personalities. In this course, you'll learn how to identify the unmet needs of both personality types so you can adapt your approach accordingly. You'll also gain practical tips on how to communicate effectively with either personality, including advice on which tone of voice to use, what content should be in your pitch, when it is okay to argue, and much more. The course consists of an engaging 6-minute video, a short online quiz to test your knowledge of the material, and a downloadable course summary for easy review anytime. Run time: 6 minutes