Professional Development

Whether you are working with fresh faces or seasoned pros, there are usually gaps between where salespeople are in their development and where they should be. That's why it's a good idea to assess skill levels from time to time, establish a baseline, and always have an action plan for improvement. The results are beneficial to the bottom line—for both the individual and the organization. This course provides an in-depth learning experience aimed at transforming your sales force into true professionals who are prepped and ready for any challenge. Run time: 60 minutes

This comprehensive audiovisual course explains how to use collaboration in the workplace, including defining collaboration, establishing a purpose for collaboration, and recognizing situations that are appropriate (or inappropriate) for collaboration. Step by step instructions for creating a group collaboration experience are included, capping off the course with a discussion of the “difficult” individual and how to deal with them when collaborating. Run time: 75 minutes

Is conflict an ongoing battle in your organization? Apparently, it is for most. A recent study reveals that 85 percent of employees experience conflict at work—a staggering 2.8 hours each week—ranging from mild squabbles with teammates to explosive disagreements between managers. Let's face it, conflict isn't going to become obsolete anytime soon. But individuals can learn how to handle it maturely and collaboratively with insight, knowledge, and the proper skills. And better yet, organizations can actually benefit from conflict in the form of increased productivity and improved relationships; that is, when it's managed successfully. Taking Control of Conflict: How to Resolve and Minimize Workplace Disputes introduces the different types of conflict, shows individuals how to communicate clearly and tactfully, explores appropriate resolution strategies, and establishes a common-sense approach for preventing unnecessary conflict. Run time: 75 minutes

Organizations know that every one of their employees is valuable and contributes unique talents and experience to each project or task at hand. So, comparatively, when employees come together as a team, the end result is typically even greater success—that is, when members understand how to work collaboratively. Effective collaboration not only helps to increase the quality of results, but also the productivity. Team Excellence is the training resource that ensures teams achieve these outcomes. Participants fundamentally learn to CARE by discovering techniques for effective Communication, maximizing individual Ability, producing Results, and fostering Esprit de corps. Among these techniques, they learn to create synergy, set goals, cultivate accountability, and coordinate effective team building activities, effectively allowing them to achieve high performance. Run time: 60 minutes

In this course, best practices related to time management in the workplace are presented. Learn how to identify personal time management styles and understand what that means for optimizing time spent on-the-job. Explore techniques that increase personal effectiveness by capitalizing on these styles, including blended approaches. Learn about procrastination, the reasons behind it, and how to avoid it. The course concludes with a discussion about personal prioritization and the work/life balance, providing strategies to increase enjoyment of both work and home life. Run Time: 30 minutes

A common way that people deal with conflict is through negotiation. Negotiation is a process where two or more parties work toward an agreement. Negotiation is prevalent across almost every line of work and industry. While some people may feel confident in their negotiating skills, many people don’t know how to properly plan for a negotiation and may even feel anxious about it. In this course, we will learn the five phases of negotiation. You will also learn about different methods of negotiation like mediation and arbitration. Run time: 20 minutes

Giving and receiving feedback can be on face value quite easy, particularly when saying ‘Thank you’ and ‘Well done’, but it can be much harder to deal with negative feedback. The Skillshub "Giving & Receiving Feedback" course looks at how feedback falls into four categories, general or specific and either positive or developmental. Once the course is complete you will be able to apply the structures presented in the session to plan effective feedback communication with your team.

•  Develop your management skills by delivering feedback in the appropriate manner
•  Identify what type of feedback you need to deliver, general or specific, positive or developmental
•  Apply structure to delivering feedback

Organization doesn't only refer to our physical items and physical possessions; it can also include organizing our time and activities. Prioritizing includes deciding what order tasks should be completed based on their importance. This strategy may help you organize your time more efficiently. This helps you learn how to complete important tasks first, meet deadlines and have more time to finish larger tasks. Run time: 5 minutes

•  Define the prioritization steps
•  Identify the 80/20 Rule
•  Recognize the ways to divide tasks