Professional Development

In this course, you’ll discover some of the most effective approaches for finding qualified leads you can turn into real sales. We’ll discuss customer attrition and how you can minimize the effects of lost business by always being on the lookout for new prospects. Learn why referrals, the internet, and networking provide valuable prospecting opportunities and what questions to consider when qualifying potential new business. The 9-minute video comes with downloadable student materials, which you can use as a reference tool when sourcing prospects. An online quiz completes the learning package. Consider pairing this course with other lessons in the Selling at a Distance series for the full scope of long-distance sales strategies. Run time: 9 minutes

Winner of Horizon Interactive Awards Best Instructional Program of the Year as well as the Ava Awards Best E-Learning Program of the Year, Common Ground is not your typical check-the-box solution for harassment, sexual harassment and abusive conduct prevention training. Introducing the most watchable, entertaining, and effective online training program available in the market today. A welcome change of pace for trainers, HR professionals, supervisors, and employees, Common Ground is memorable, engaging, and backed up by WILL’s patented, proven-effective learning methodology. Users play as a lead characters in a sitcom quality interactive movie, make decisions regarding harassment prevention and response, and see how those decisions play out. The program contains onscreen hosts who guide users through the experience. Scenario-based quiz questions ask users to apply core concepts to real-world problems. This 2-HOUR VERSION is fully compliant to train SUPERVISORS IN 49 OF 50 STATES (all states except California) and EMPLOYEES AND SUPERVISORS IN THE STATE OF CONNECTICUT on the basics and advanced aspects of harassment, sexual harassment and abusive conduct prevention. Topics covered include recognition, positive action, individual rights and responsibilities, prevention, response, reporting, investigation and resolution. The instructional content within this course was reviewed by the legal team at Squire Patton Boggs, one of the largest and most influential employment law firms in the United States, and approved for legal compliance in the localities noted above. Completion Requirements: There is no score required for this course, learners must fulfill the 2-hour requirement and complete the course in its entirety to register completion. This course is multi-lingual, with both English and Spanish options. Users simply select which language is appropriate for them and the course automatically changes to their preference. Run time: 180 minutes

Winner of Horizon Interactive Awards Best Instructional Program of the Year as well as the Ava Awards Best E-Learning Program of the Year, Common Ground is not your typical check-the-box solution for harassment, sexual harassment and abusive conduct prevention training. Introducing the most watchable, entertaining, and effective online training program available in the market today. A welcome change of pace for trainers, HR professionals, supervisors, and employees, Common Ground is memorable, engaging, and backed up by WILL’s patented, proven-effective learning methodology. Offered in collaboration with the Squire Patton Boggs legal team, Common Ground is everything you need to effectively train your people and achieve compliance with California state requirements. Users play as a lead characters in a sitcom quality interactive movie, make decisions regarding harassment prevention and response, and see how those decisions play out. The E-Learning version contains onscreen hosts who guide users through the experience. Scenario-based quiz questions ask users to apply core concepts to real-world problems. This AB1825/AB2053 GATED 2-HOUR VERSION is designed to train SUPERVISORS in CALIFORNIA on the basics and more advanced aspects of harassment, sexual harassment and abusive conduct prevention; including recognition, positive action and individual rights and responsibilities. It allows supervisors to complete everything required to be in compliance with the state regulations in all 50 states, including the mandatory 2-hour seat time requirement in California. Upon completion, users fulfill the training requirements for receiving AB-1825 certification. Please Note: This version has been updated to conform with California's AB-2053 requirements on abusive conduct (April 2016), the state's amended FEHA regulations regarding protected classes, and all SB 396 and SB 1343 requirements. Run time: 180 minutes

This course is one of the most popular on the market today and there is a reason...it's simple. By covering federal sexual harassment law with a simple, no-nonsense style, the program leaves no doubt about what sexual harassment is, the behaviors that are unacceptable and the consequences of engaging in those behaviors. The course covers: • Hostile environment harassment • Quid Pro Quo Harassment • The Reasonable Person standard • Gender harassment • Same-sex harassment • Social networking • Sexting and harassment via email • Prevention techniques • The effect of sexual harassment on victims • Sexual harassment by non-employees • Sexual harassment outside of the workplace • Sexual orientation harassment • Retaliation • The consequences of engaging in harassment • And much more The course covers the following behaviors: • Making jokes or comments about a person's physical attributes • Gossiping or spreading rumors about sexual topics • Engaging in sexual conversations that are overheard by others • The use of demeaning or offensive names such as honey, sweetie, hottie, baby, girl, boy or hunk • Viewing or posting of sexual pictures, magazines, posters, videos or images • Viewing pornographic websites or viewing pornographic material • Inappropriate remarks or jokes about a woman's pregnancy • Unwanted flirting or repeated requests for dates • Suggestive whistling, leering, catcalls • Long stares and sexually suggestive looks • Using crude or offensive language This course features a full HD video and an employee quiz. Run time: 15 minutes

This interactive online course is designed to help you understand why customers may complain, uncovers the special skills needed for handling customer complaints, and teaches an easy to learn step-by-step method for handling these types of customer contacts. At the end of this course you will apply the skills to your work environment to successfully handle any customer in any situation. To see accrediting information please go here: https://aicc.redvector.com/CourseApprovals?cid=F456CCC1-24EE-4A98-9697-42F52181FC3D. Run time: 60 minutes

Data security is the protection of information and mechanisms employed to provide assurance that data will remain secure. A data security system includes resources, people, hardware, software, and the infrastructure supporting data protections. This interactive online course discusses the different aspects of data security, including categorization of data and data types, data management, and user and organization responsibility for maintaining data security. Data within an organization is an essential part of how the organization does business, makes profits, acquires its place in industry, and retains employees to perform the work. Determining the level of data sensitivity and structuring a data security system around those needs is imperative for the success of an organization and the security of organizational information. Run time: 60 minutes

The rise of social media has impacted society and culture, including the workplace, in profound ways. By revolutionizing the way people communicate and socialize, social media offers many opportunities and benefits to individuals and to organizations. It also raises many challenging ethical and legal issues. This course provides an overview of social media ethics in the workplace. Run time: 15 minutes

Learn how to improve your standing on various social media channels, gather information about your competitors and monitor and engage with what’s being said about your organization through social media. In this course, you’ll discover where to monitor social media so you can respond to negative feedback, resolve issues faster and safeguard your reputation. The course also familiarizes you with the pros and cons of social media before you get started. The 6-minute video with engaging audio narration comes complete with a downloadable course document for reference and review. Evaluate your understanding of the material with the short online quiz that follows completion of the video. Run time: 6 minutes

Discover why your business should use social media marketing and learn more about using common social media tools in this training course. You'll increase your knowledge of social media and its impact, exploring why it is an important marketing channel for businesses. You'll examine some common social media tools and discover key components of a social media marketing plan. Run time: 55 minutes

Learn to use the right lingo to boost sales with this course, which discusses how to reach common ground with your customers by utilizing industry-specific jargon. Discover how being on the same page as your customer allows you to better understand their needs, position your solutions, and ultimately close the sale. Once this 4-minute course is completed, you will be ready to hone your sales approach by communicating more effectively. Accompanying student materials and online quiz come included for easy review of key concepts. Run time: 4 minutes