Professional Development

In this course, best practices related to time management in the workplace are presented. Learn how to identify personal time management styles and understand what that means for optimizing time spent on-the-job. Explore techniques that increase personal effectiveness by capitalizing on these styles, including blended approaches. Learn about procrastination, the reasons behind it, and how to avoid it. The course concludes with a discussion about personal prioritization and the work/life balance, providing strategies to increase enjoyment of both work and home life. Run Time: 30 minutes

A common way that people deal with conflict is through negotiation. Negotiation is a process where two or more parties work toward an agreement. Negotiation is prevalent across almost every line of work and industry. While some people may feel confident in their negotiating skills, many people don’t know how to properly plan for a negotiation and may even feel anxious about it. In this course, we will learn the five phases of negotiation. You will also learn about different methods of negotiation like mediation and arbitration. Run time: 20 minutes

Giving and receiving feedback can be on face value quite easy, particularly when saying ‘Thank you’ and ‘Well done’, but it can be much harder to deal with negative feedback. The Skillshub "Giving & Receiving Feedback" course looks at how feedback falls into four categories, general or specific and either positive or developmental. Once the course is complete you will be able to apply the structures presented in the session to plan effective feedback communication with your team.

•  Develop your management skills by delivering feedback in the appropriate manner
•  Identify what type of feedback you need to deliver, general or specific, positive or developmental
•  Apply structure to delivering feedback

Organization doesn't only refer to our physical items and physical possessions; it can also include organizing our time and activities. Prioritizing includes deciding what order tasks should be completed based on their importance. This strategy may help you organize your time more efficiently. This helps you learn how to complete important tasks first, meet deadlines and have more time to finish larger tasks. Run time: 5 minutes

•  Define the prioritization steps
•  Identify the 80/20 Rule
•  Recognize the ways to divide tasks

Inventory control means you know what you have and where it is. This is where inventory control measures come into play. These measures help validate the physical quantities in inventory match system records. Typically a planning or procurement team is responsible for ordering new inventory to replenish inventory after it has been utilized. Warehouses are responsible for receiving the inventory, storing, counting, and distributing. Each step throughout the warehouse has the potential of negatively impacting inventory accuracy if it is not done properly. There are so many moving pieces throughout a warehouse that can cause inaccuracies which is why it is so important to have inventory control measures in place. Run time: 15 minutes

Master the art of successful negotiation in both your professional and personal life by establishing clear-cut goals and knowing when to give and when to take. You will start by reviewing the 4 key components needed to successfully negotiate the outcomes for any situation. Then, you will learn how to set yourself up for negotiating success by establishing a game plan and conducting productive discussions. Discover the importance of establishing goals and how creating a little wiggle room within those goals can ultimately deliver a win-win for both parties. Run time: 40 minutes

Don’t expect everyone to behave like their generational stereotypes. Just because you were born in a digital world, it doesn’t mean you’ll be quicker to adopt new technology; and vice-versa. Most people want similar things from work, regardless of their age. Differences are likely to be about stage of life than age. For example, you’re more likely to move jobs more often when you’re establishing your career. Run time: 10 minutes

As the saying goes, “You never get a second chance to make a first impression,” and amazingly, it takes just 6 seconds for the caller to make an impression of your business. If you ‘WOW’ them, you could create a customer for life. But get it wrong, and the customer could hang up the phone for good. This course focuses on seven steps to perfect telephone etiquette, so you can turn every new caller into a lifelong customer.

•  Grow your customer base by using attentive, respectful telephone etiquette
•  Wow potential clients through a timely response and a positive tone
•  Build rapport by knowing how to work the customer’s name into the conversation

Act swiftly. Take prompt action to stop the problem getting worse, and take responsibility for dealing with the problem.

•  Act quickly to prevent a crisis from spiraling out of control
•  Communicate with your team and any other appropriate parties
•  Identify in advance whom to contact when a crisis strikes