Customer Service: Telephone Etiquette
How to make the caller feel glad they called from hello to goodbye. Have you ever experienced calling what you thought was a well-run professional company, only to be disappointed by the manner in which people answered the phone, transferred your call, put you on hold, or ended the call? If they weren’t professional, how could the rest of the company be? What kind of workmanship or service would you expect? It's not just the receptionist who answers the phone either. Almost everyone in the company has one on their desk and they use them to talk to internal or external customers every day. The definition of professional includes “exhibiting a courteous, conscientious, and generally businesslike manner in the workplace.” Telephone behavior can set either a positive or a negative stage for any conversation with both internal and external customers. This course provides the necessary guidelines to ensure a positive impact with all callers. This course is based on the Amazon Top 100 Best Selling ebook, Telephone Etiquette by Robert DeGroot. Run time: 45 minutes
Price (Non Members): $15.00
Members: $15.00
Specialty Pricing: $15.00
Donation Discount: $15.00
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