Professional Development

So, you're a part of a mentoring program, and you've been successfully paired up. What's next? How do both the mentor and mentee actually take advantage of this opportunity? How do you create a successful mentoring relationship that bears fruit? In this course, we'll discuss the keys to a successful mentoring relationship, including establishing trust, setting clear expectations, being prepared, and giving/receiving feedback. We'll also touch on some do's and don'ts for both mentors and mentees to follow. Run time: 6 minutes

Learn an effective 7-step strategy for solving problems and use critical thinking skills to come up with the best solutions and outcomes. Being a good problem solver is a valuable skill for the workplace. In this course, you will learn how to define a problem, consider solutions and anticipate outcomes, select the best strategy, and evaluate and measure the results. You'll also gain helpful tips, such as how to brainstorm and collaborate with colleagues to generate more effective solutions. This 35-minute course includes engaging narration, self-diagnostic tools, quizzes and a final test for a complete learning experience. Empower your employees by helping them strengthen their critical thinking skills and solve problems. Run time: 35 minutes

This is a short course full of stories, advice, and simple steps that you can take to turn your customers into loyal fans. Run time: 10 minutes

We all love to receive great customer service. As consumers it makes us feel good. So much so, consumers now rate customer service as the most important factor when deciding to do business with a company. So it’s really important to understand and avoid certain behaviors that make our customers angry. Run time: 10 minutes

How to make the caller feel glad they called from hello to goodbye. Have you ever experienced calling what you thought was a well-run professional company, only to be disappointed by the manner in which people answered the phone, transferred your call, put you on hold, or ended the call? If they weren’t professional, how could the rest of the company be? What kind of workmanship or service would you expect? It's not just the receptionist who answers the phone either. Almost everyone in the company has one on their desk and they use them to talk to internal or external customers every day. The definition of professional includes “exhibiting a courteous, conscientious, and generally businesslike manner in the workplace.” Telephone behavior can set either a positive or a negative stage for any conversation with both internal and external customers. This course provides the necessary guidelines to ensure a positive impact with all callers. This course is based on the Amazon Top 100 Best Selling ebook, Telephone Etiquette by Robert DeGroot. Run time: 45 minutes

As a leader you are responsible for the overall development of the employees. As a part of this responsibility you have to decide when to provide coaching and when to mentor an employee. Many leaders have a misconception that coaching and mentoring are the same. In this course, you will learn the difference between coaching and mentoring, learn the components of coaching, and be able to evaluate your coaching skills. This course will help you decide if the trainee needs coaching or mentoring. Run time: 14 minutes

Delegation is one of the most important business skills you can learn. Your ability to delegate is largely shaped by your experiences. However, there are core skills you can improve to fast track your effectiveness and help you avoid the common pitfalls. This course can assist in improving those core skills. Run time: 20 minutes

This engaging course takes you through various listening styles and provides approaches and practical advice on how to become a better listener. Unlike hearing which happens automatically, listening is a skill that needs to be developed and maintained to remain effective. In this course, communication expert Brian Shapiro explains the difference between listening and hearing, shares insight into the listening process, discusses types of listening responses, and provides practical advice on how you can become a better listener. This 45-minute course features video and audio narration to guide you through the subject matter. The easy-to-navigate menu bar allows you to select your topic, replay points of interest and control the speed at which you learn. Run time: 45 minutes

Prepare to become a more composed, self-assured, and charismatic presenter with this insightful training course outlining valuable presentation and public speaking techniques. The course explains in clear detail what it takes to prepare and deliver a top-notch presentation. Learn how to overcome anxiety, boost your confidence levels, and hone the right mannerisms and tone to convey your message for maximum impact. Discover expert tips for preparing handouts and visuals, optimizing your presentation delivery, and handling audience questions. The 30-minute course comes complete with instructive videos, engaging activities, inline quizzes, flash cards, glossary terms, downloadable reference documents, and a final exam for an enriched learning experience. This course qualifies as Professional Development Units (PDU) for maintaining certification with the Project Management Institute (PMI). Run time: 30 minutes

In this lesson, we will outline some strategies, exercises, and ideas you can use to become an emotionally intelligent leader. You need people skills to execute and succeed in your plan. Developing your EQ will supercharge your leadership arsenal. Consider that you may have the best plan and strategy, but it will not matter unless you communicate this strategy to your team, persuade them to work on it, listen to their inputs, and guide them through the hurdles. You will be able to do this through an exhibition of strong EQ. Run time: 15 minutes