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Delegation is one of the most important business skills you can learn. Your ability to delegate is largely shaped by your experiences. However, there are core skills you can improve to fast track your effectiveness and help you avoid the common pitfalls. This course can assist in improving those core skills. Run time: 20 minutes

This engaging course takes you through various listening styles and provides approaches and practical advice on how to become a better listener. Unlike hearing which happens automatically, listening is a skill that needs to be developed and maintained to remain effective. In this course, communication expert Brian Shapiro explains the difference between listening and hearing, shares insight into the listening process, discusses types of listening responses, and provides practical advice on how you can become a better listener. This 45-minute course features video and audio narration to guide you through the subject matter. The easy-to-navigate menu bar allows you to select your topic, replay points of interest and control the speed at which you learn. Run time: 45 minutes

Prepare to become a more composed, self-assured, and charismatic presenter with this insightful training course outlining valuable presentation and public speaking techniques. The course explains in clear detail what it takes to prepare and deliver a top-notch presentation. Learn how to overcome anxiety, boost your confidence levels, and hone the right mannerisms and tone to convey your message for maximum impact. Discover expert tips for preparing handouts and visuals, optimizing your presentation delivery, and handling audience questions. The 30-minute course comes complete with instructive videos, engaging activities, inline quizzes, flash cards, glossary terms, downloadable reference documents, and a final exam for an enriched learning experience. This course qualifies as Professional Development Units (PDU) for maintaining certification with the Project Management Institute (PMI). Run time: 30 minutes

We’ve come to depend on electricity in nearly every aspect of our lives, which is why it’s more important than ever to use safe practices to prevent electrical accidents – which can be fatal – from happening. Designed for employees who use electricity or work near electrical sources, this course provides you with the knowledge you need to prevent electrical accidents in the workplace or at home. In this course, you'll learn the basics of how electricity works, the primary hazards associated with electricity, safety controls and practices to prevent electrical accidents, and how to respond to electrical emergencies including shock or fire. Run time: 17 minutes

In this lesson, we will outline some strategies, exercises, and ideas you can use to become an emotionally intelligent leader. You need people skills to execute and succeed in your plan. Developing your EQ will supercharge your leadership arsenal. Consider that you may have the best plan and strategy, but it will not matter unless you communicate this strategy to your team, persuade them to work on it, listen to their inputs, and guide them through the hurdles. You will be able to do this through an exhibition of strong EQ. Run time: 15 minutes

Your employees perform best when they know exactly what's expected of them. This course for managers will help you to establish ambitious yet achievable benchmarks for your employees. Discover how to create effective performance goals with clear measurement criteria that will help your organization meet its objectives. Then, you will learn how to refine the goals and expectations by tailoring them to the employee. Lastly, you will learn how to evaluate the employee's performance and provide feedback and support. This narrated course includes links to supporting information, exercises and quizzes for an engaging learning experience. It also includes handy printable checklists, plans, and measurement tables to stay organized and on track. Take the final exam at the end of the course to earn a Certificate of Completion. Run time: 50 minutes

Focusing on the fundamentals of first aid, this course discusses your responsibilities as a first responder, and provides helpful advice on how to assess and respond to emergency situations. Beginning with the basics, you’ll review the definition and goals of first aid and review various legal and ethical issues, including one’s duty to act and obtaining consent. Moving on, you’ll learn the 3 main steps you should take when responding to an emergency. You’ll then explore ways of evaluating a victim’s mental state and injuries, and learn how to best assist an injured person until medical help arrives. Here you’ll learn what to do if someone is unconscious, whether you should move or repositioned an injured person, and how to assist someone experiencing shock. Presented with clear and easy-to-understand instructions, this first aid course will improve your understanding of when and how to respond to a first aid emergency. Run time: 26 minutes

Discover why conducting a SWOT (strengths, weaknesses, opportunities, threats) analysis is a valuable step in building a strong business case. This instructive course walks you through each component of a SWOT analysis and provides suggestions for refining your results for optimal impact. You will also learn how to use a SWOT analysis to promote and sell your business concept to decision makers. The 7-minute video takes you step-wise through a SWOT analysis, using helpful graphics and examples to highlight key concepts. Accompanying resources include a downloadable course summary and online quiz to test your retention of the material. Combine this course with others in the Gathering Data series for more techniques you can use to develop your business case. Run time: 7 minutes

By their very nature, power tools are dangerous when not used as they were intended. This OSHA-referencing course helps users understand the importance of following essential safety recommendations. The course includes 8 major sections covering the use of hand tools, portable power tools, their controls and guards, abrasive wheel tools, liquid fueled tools, pneumatic and hydraulic tools and tool inspection and maintenance. You'll get a firm grasp of the hazards involved in tool use and precautions you need to take to avoid injury. All employees using tools, particularly power tools, will benefit from studying this course. It references OSHA requirements 29 CFR 1910 Subpart P, 1910.241 1910.242, 1910.243, 1910.244. Run time: 20 minutes

The Handling emotions within your team - Part A course explains how to accept your employees' emotions and work with them to prevent counter-productive behavior. The course touches on topics like how to use empathic listening to show your team you care about their concerns, how to identify when emotional unrest is brewing, how to detect the underlying needs behind employees' emotions, and more. By the end of the course, you'll understand your responsibilities towards your team and how to deal with displays of emotion professionally. Run time: 15 minutes