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We all love to receive great customer service. As consumers it makes us feel good. So much so, consumers now rate customer service as the most important factor when deciding to do business with a company. So it’s really important to understand and avoid certain behaviors that make our customers angry. Run time: 10 minutes

The main objective of this session is to help you perform your duties in compliance with DOT's alcohol and drug regulations and your organization's policy and procedures. Run time: 121 minutes

Reckless driving habits not only put you in danger, they also endanger all the people around you. In this course, we will outline how to become a safer driver. To begin, you will learn about the common causes of vehicle crashes and simple methods you can use to avoid them. Next, we will explain the importance of performing regular maintenance on your vehicle and highlight some key items that should be stored in your car emergency kit. Then, we will discuss how to adjust your driving to external conditions like inclement weather, and how to respond effectively to crashes and breakdowns. Finally, you will learn about the benefits of driving with a defensive mindset. Run time: 20 minutes

As a leader you are responsible for the overall development of the employees. As a part of this responsibility you have to decide when to provide coaching and when to mentor an employee. Many leaders have a misconception that coaching and mentoring are the same. In this course, you will learn the difference between coaching and mentoring, learn the components of coaching, and be able to evaluate your coaching skills. This course will help you decide if the trainee needs coaching or mentoring. Run time: 14 minutes

Delegation is one of the most important business skills you can learn. Your ability to delegate is largely shaped by your experiences. However, there are core skills you can improve to fast track your effectiveness and help you avoid the common pitfalls. This course can assist in improving those core skills. Run time: 20 minutes

This engaging course takes you through various listening styles and provides approaches and practical advice on how to become a better listener. Unlike hearing which happens automatically, listening is a skill that needs to be developed and maintained to remain effective. In this course, communication expert Brian Shapiro explains the difference between listening and hearing, shares insight into the listening process, discusses types of listening responses, and provides practical advice on how you can become a better listener. This 45-minute course features video and audio narration to guide you through the subject matter. The easy-to-navigate menu bar allows you to select your topic, replay points of interest and control the speed at which you learn. Run time: 45 minutes

Prepare to become a more composed, self-assured, and charismatic presenter with this insightful training course outlining valuable presentation and public speaking techniques. The course explains in clear detail what it takes to prepare and deliver a top-notch presentation. Learn how to overcome anxiety, boost your confidence levels, and hone the right mannerisms and tone to convey your message for maximum impact. Discover expert tips for preparing handouts and visuals, optimizing your presentation delivery, and handling audience questions. The 30-minute course comes complete with instructive videos, engaging activities, inline quizzes, flash cards, glossary terms, downloadable reference documents, and a final exam for an enriched learning experience. This course qualifies as Professional Development Units (PDU) for maintaining certification with the Project Management Institute (PMI). Run time: 30 minutes

We’ve come to depend on electricity in nearly every aspect of our lives, which is why it’s more important than ever to use safe practices to prevent electrical accidents – which can be fatal – from happening. Designed for employees who use electricity or work near electrical sources, this course provides you with the knowledge you need to prevent electrical accidents in the workplace or at home. In this course, you'll learn the basics of how electricity works, the primary hazards associated with electricity, safety controls and practices to prevent electrical accidents, and how to respond to electrical emergencies including shock or fire. Run time: 17 minutes

In this lesson, we will outline some strategies, exercises, and ideas you can use to become an emotionally intelligent leader. You need people skills to execute and succeed in your plan. Developing your EQ will supercharge your leadership arsenal. Consider that you may have the best plan and strategy, but it will not matter unless you communicate this strategy to your team, persuade them to work on it, listen to their inputs, and guide them through the hurdles. You will be able to do this through an exhibition of strong EQ. Run time: 15 minutes

Your employees perform best when they know exactly what's expected of them. This course for managers will help you to establish ambitious yet achievable benchmarks for your employees. Discover how to create effective performance goals with clear measurement criteria that will help your organization meet its objectives. Then, you will learn how to refine the goals and expectations by tailoring them to the employee. Lastly, you will learn how to evaluate the employee's performance and provide feedback and support. This narrated course includes links to supporting information, exercises and quizzes for an engaging learning experience. It also includes handy printable checklists, plans, and measurement tables to stay organized and on track. Take the final exam at the end of the course to earn a Certificate of Completion. Run time: 50 minutes