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Learn how to improve your standing on various social media channels, gather information about your competitors and monitor and engage with what’s being said about your organization through social media. In this course, you’ll discover where to monitor social media so you can respond to negative feedback, resolve issues faster and safeguard your reputation. The course also familiarizes you with the pros and cons of social media before you get started. The 6-minute video with engaging audio narration comes complete with a downloadable course document for reference and review. Evaluate your understanding of the material with the short online quiz that follows completion of the video. Run time: 6 minutes

Discover why your business should use social media marketing and learn more about using common social media tools in this training course. You'll increase your knowledge of social media and its impact, exploring why it is an important marketing channel for businesses. You'll examine some common social media tools and discover key components of a social media marketing plan. Run time: 55 minutes

Learn to use the right lingo to boost sales with this course, which discusses how to reach common ground with your customers by utilizing industry-specific jargon. Discover how being on the same page as your customer allows you to better understand their needs, position your solutions, and ultimately close the sale. Once this 4-minute course is completed, you will be ready to hone your sales approach by communicating more effectively. Accompanying student materials and online quiz come included for easy review of key concepts. Run time: 4 minutes

Our lives can be stressful, both inside and outside the workplace. Here we look at seven simple steps to turn chaos into calm. Run time: 5 minutes

Learn how to effectively manage and cope with stress in a healthy way. This 5-part Stress Management Bundle is designed to help you control stress using healthy and effective techniques. The course bundle includes: Avoidable Stress, Handling Stress, Managing Stress, Unavoidable Stress, and Understanding Stress. We'll provide an overview of types of stress, common stressors and signs of stress. You'll learn to differentiate avoidable and unavoidable stress, identify the levels of stress, and acquire skills for handling it. Ranging in length from 6 to 10 minutes, these brief video courses will prepare you to deal with stress more effectively. Complete the short quiz at the end of each section to test your knowledge. Run time: 38 minutes

This course highlights a comprehensive approach to customer service to help you build long-lasting, fruitful relationships with your company’s patrons. In this concise course, we’ll explain how products and services, processes, performance, and people (The 4 P’s) all work together to enhance the customer experience and ultimately boost your bottom line. The 4-minute video comes complete with accompanying student materials and an online quiz to review course concepts at your convenience. Once you’ve completed this course you can start making the strategic improvements necessary to keep valuable customers coming back. Run time: 18 minutes

The Fair Debt Collection Practices Act (FDCPA) was enacted in 1977 to protect consumers from unfair, deceptive, and abusive practices used by some third-party debt collectors. In this course, we'll review who and what is protected by the FDCPA, and we'll also talk specifically about what debt collectors can and can't do to collect payment. It's important to note that there are state laws regarding debt collection. This course does NOT cover the specifics of state laws, so be sure to check with your compliance officer or supervisor to ensure you know your state-specific guidelines regarding debt collection. Run time: 15 minutes

Before you raise that sceptic eyebrow of yours, we’re not talking about a celebrity endorsed self-help trend, nor are we asking you to give up all your worldly possessions in order to become a Buddhist monk. We’re talking about a scientifically-backed method that makes dealing with work issues much easier. In fact, it’s a skill already practised in some of the most successful companies. This course will teach you all about the benefits of mindfulness and how it works. Run time: 5 minutes

Discover the importance of taking ownership and accountability and learn how it can have a positive impact at work and at home. A lack of accountability can lead to lost profits, re-work, dishonesty, workplace conflicts, and quality control issues. In this course, you'll learn what accountability really means, what its benefits are, and how you can use your own drive and capabilities to get the results you want. Run time: 30 minutes

Does it feel like you’re always wasting time? This course offers valuable tips and tools to help you manage your days more effectively. The course starts with a self-evaluation that will give you a clear idea of where you need to improve. Then, you'll learn about the importance of managing your energy, and gain useful tips for effectively balancing activities that drain and renew your supply of energy. Lastly, you will discover how to analyze your days in order to create an action plan to improve your productivity in both your personal and professional life. The course includes engaging videos, quizzes and activities for a complete learning experience. Worksheets for the exercises come in PDF format for easy downloading and printing. Run time: 100 minutes