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In this program, we'll look at two change management models: the thought-oriented model and the results-oriented model. Understanding these models will help you develop an action plan and manage the change effectively. Run time: 5 minutes

Effective coaching is about helping all people reach their full potential in any area of their lives. For the manager as a coach, this means working with people to improve their performance at work. This course will help you to understand how to be an effective coach. Run time: 30 minutes

This course, created by ILM has been designed to help you get the most of out of working with other teams; understand knowledge management, potential problems, and service level agreements.

This course covers basic computer components, file management and naming conventions, basic networking concepts, and basic commands. Run time: 30 minutes

A workplace inspection is a planned critical examination of a workplace or a specific area within a workplace. The purpose of regularly scheduled workplace inspections is to prevent incidents by identifying hazards and recommending corrective actions. In this course, you will learn how to plan and conduct efficient workplace inspections. Run time: 30 minutes

Workplace safety is a shared responsibility between employers and their employees. Under the General Duty Clause, (Section 5(a)(1) of the OSH Act of 1970,) OSHA requires the employer to provide a safe environment for their employees. However, each employee needs to be aware of the potential hazards they may be exposed to when performing construction work, take action to avoid or eliminate them, and report hazards/unsafe conditions as they arise. This program is designed to provide learners with a high-level overview of a number of construction safety topics and safety rules to comply with OSHA standards. Specifically, the safety orientation training covers an introduction to generic safe work practices, various worksite arrangements, the safe use of tools and equipment, and procedures for what to do in the event an emergency occurs. Run time: 25 minutes

Effective coaching is the single most important factor in employee development today. Courage 2 Coach™ turns common sense into common practice with a four-step process that can be applied to any employee performance situation. This course walks each user through a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success. This course outlines a specific four-step process for coaching that will work in any employee performance situation. It begins with a critical first step—call it like you see it. You will also learn how to reach an agreement on the problem, develop an action plan for correcting the problem and follow up with the employee. Run time: 40 minutes

So, you're a part of a mentoring program, and you've been successfully paired up. What's next? How do both the mentor and mentee actually take advantage of this opportunity? How do you create a successful mentoring relationship that bears fruit? In this course, we'll discuss the keys to a successful mentoring relationship, including establishing trust, setting clear expectations, being prepared, and giving/receiving feedback. We'll also touch on some do's and don'ts for both mentors and mentees to follow. Run time: 6 minutes

Learn an effective 7-step strategy for solving problems and use critical thinking skills to come up with the best solutions and outcomes. Being a good problem solver is a valuable skill for the workplace. In this course, you will learn how to define a problem, consider solutions and anticipate outcomes, select the best strategy, and evaluate and measure the results. You'll also gain helpful tips, such as how to brainstorm and collaborate with colleagues to generate more effective solutions. This 35-minute course includes engaging narration, self-diagnostic tools, quizzes and a final test for a complete learning experience. Empower your employees by helping them strengthen their critical thinking skills and solve problems. Run time: 35 minutes

This is a short course full of stories, advice, and simple steps that you can take to turn your customers into loyal fans. Run time: 10 minutes