Professional Development

Our Enterprise Resource Planning: 04. Advanced KPIs and Performance Metrics course is designed to introduce users to the theory and applications of enterprise resource planning and operational systems and processes. A range of business decision analytics is covered in the course that has as their goal, optimizing economical use of resources and maximizing productivity and efficiency in the firm. Drawing on recognizable tools, information technology, and methods of operations management, we will cover topics including: Operational Indicator, KPIs and Metrics, Metrics Defined, Need for Metrics in Testing and Quality Analysis, Tips for Selection of Quality Metrics, Lead, Spot & Lagged Indicators - Drive, Monitor & Report Indicators, Lean Manufacturing and Agility, and Quantitative vs. Qualitative Indicators and Measurement Scope. Training in this discipline can pave the way for more opportunities for career advancement and allow you to explore some of the exciting career options available in this field. Enterprise Resource Planning: 04. Advanced KPIs and Performance Metrics is Part 4 of the 5-part extended Operations Management: Enterprise Resource Planning series presented by Sentinel|9. It features lecture-style videos, real-world case studies, downloadable materials, and self-knowledge quizzes. Gain valuable skills to help you manage your company and grow professionally by taking this course alongside others in the series.
Run time: 3 Hours

Master the art of successful negotiation in both your professional and personal life by establishing clear-cut goals and knowing when to give and when to take. You will start by reviewing the 4 key components needed to successfully negotiate the outcomes for any situation. Then, you will learn how to set yourself up for negotiating success by establishing a game plan and conducting productive discussions. Discover the importance of establishing goals and how creating a little wiggle room within those goals can ultimately deliver a win-win for both parties. Run time: 40 minutes

Organization doesn't only refer to our physical items and physical possessions; it can also include organizing our time and activities. Prioritizing includes deciding what order tasks should be completed based on their importance. This strategy may help you organize your time more efficiently. This helps you learn how to complete important tasks first, meet deadlines and have more time to finish larger tasks. Run time: 5 minutes

•  Define the prioritization steps
•  Identify the 80/20 Rule
•  Recognize the ways to divide tasks

A common way that people deal with conflict is through negotiation. Negotiation is a process where two or more parties work toward an agreement. Negotiation is prevalent across almost every line of work and industry. While some people may feel confident in their negotiating skills, many people don’t know how to properly plan for a negotiation and may even feel anxious about it. In this course, we will learn the five phases of negotiation. You will also learn about different methods of negotiation like mediation and arbitration. Run time: 20 minutes

Inventory control means you know what you have and where it is. This is where inventory control measures come into play. These measures help validate the physical quantities in inventory match system records. Typically a planning or procurement team is responsible for ordering new inventory to replenish inventory after it has been utilized. Warehouses are responsible for receiving the inventory, storing, counting, and distributing. Each step throughout the warehouse has the potential of negatively impacting inventory accuracy if it is not done properly. There are so many moving pieces throughout a warehouse that can cause inaccuracies which is why it is so important to have inventory control measures in place. Run time: 15 minutes

Handling Change: Your Response to Change is our second course on the phases of change. In the first course, we learned that your response to change is driven by how the change impacts you. This time around, we'll discuss the three categories that people typically fall into when presented with change. There are those who like to lead change, some who'd rather wait and see what happens with change and those that resist it altogether. Those three categories are not static – we can all recall a time when we fell into each of them. This course helps you think about change from a positive viewpoint so you can cope with change well. Discover how to avoid being a victim of change and how to become a part of the intended solution instead. The course includes a downloadable overview of completed course content and a post assessment to test your comprehension.
Run time: 8 minutes

Giving and receiving feedback can be on face value quite easy, particularly when saying ‘Thank you’ and ‘Well done’, but it can be much harder to deal with negative feedback. The Skillshub "Giving & Receiving Feedback" course looks at how feedback falls into four categories, general or specific and either positive or developmental. Once the course is complete you will be able to apply the structures presented in the session to plan effective feedback communication with your team.

•  Develop your management skills by delivering feedback in the appropriate manner
•  Identify what type of feedback you need to deliver, general or specific, positive or developmental
•  Apply structure to delivering feedback