Professional Development

If your customers are happy, you’re happy. Simple as that. Satisfied customers mean repeat business—not to mention more business when they tell their friends, colleagues, acquaintances, and even random people in the coffee shop. That’s why knowing how to establish and cultivate lasting customer relationships is key. Our 5-Star Customer Service Success program teaches the essential tenets of customer service, including how to recognize and address the 4 basic customer needs. Upon completion of the program participants will have learned how to develop effective listening and communication skills to promote superior customer satisfaction. Run time: 210 minutes

This course looks at workplace relationships from the employee's perspective. We'll examine how to understand a manager's style in order to build and maintain a positive relationship with this individual. We'll also look the relationships between co-workers. Recognizing our differences as well as our strengths can go a long way to building an effective team and a sense of shared achievement.
Run time: 30 minutes

Organizations of all types and sizes use strategic plans to become more successful and competitive. Strategic plans help to focus energy and resources on activities that align with the organization’s mission and vision. They help to increase efficiency and reduce costs; improve marketing efforts and organizational development; and manage risk and uncertainty by making the organization more responsive to a changing environment. Learning to write a strategic plan provides you with a crucial management tool for focusing your team’s efforts on getting the right things done. By increasing your ability to help the organization achieve its goals, improving your strategic planning skills will also make you more valuable to your organization and improve your career prospects.
Run time: 45 minutes

This course provides managers and supervisors with guidance on conducting an accident investigation, including identifying the root causes, in order to make operational and behavioral corrections to mitigate future accidents. Run time: 20 minutes

This course provides an overview on identifying your key clients, focusing on their changing needs and maintaining sales growth to ensure that key accounts remain key accounts. We'll discuss how retaining key clients depends on your learnings and your adaptability to the rapidly changing factors that define both your organization and theirs, as well as those of the marketplace at large.
Run time: 20 minutes

In this course, you'll discover the characteristics that make up different styles of leadership and learn how to select the best leadership style for the situation at hand. While the wrong leadership style can break a project, the right leadership style can help improve productivity and ensure teams and management work well together. By the end of this course, you will be able to identify your current leadership style and develop effective leadership styles for any situation.
Run time: 60 minutes

Understanding basic accounting will not only help you with business, it will also help you better manage your personal finances. This lesson will give you a basic understanding and confidence around the fundamentals of accounting. Run time: 20 minutes

Exposure to harmful noise in the workplace can result in gradual and permanent hearing loss. This course helps you take action to prevent hearing damage and hearing loss at work. To begin, you’ll learn how noise impacts your hearing and when you should wear protective equipment. Next, we'll review the different types of hearing protectors, why they might be selected by your employer, when to use them and how to care for them. Finally, we’ll look at how a Hearing Conservation Program can protect you from hearing loss while you’re on the job.
Run time: 20 minutes

Make the most of valuable workplace meeting time by following the steps and strategies described in this Effective Meetings training course. Meetings are necessary, but successful businesses know how to use time effectively and clearly to convey the purpose and objectives of a meeting to achieve desired results. Topics covered in this course include the importance of pre-planning your meeting, setting an agenda and establishing goals. You'll also learn the different types of meetings, the parts to a meeting and rules to govern the meeting. This 45-minute Effective Meetings course is a thorough introduction to the process of planning and executing a productive meeting for businesses of all sizes. The course features video and audio narration, with menu that makes it easy to navigate through sections for a user-friendly learning experience. Run time: 45 minutes

Your success as a leader isn’t dependent upon how much technical knowledge, business expertise, or years of industry experience you have. If you want to achieve goals consistently, build strong, collaborative teams, and establish solid relationships with colleagues, superiors, and clients, then you need Emotional Intelligence (EQ). Emotional Intelligence, also known as Emotional Quotient (EQ) is the ability to properly gauge your emotions as well as the emotions of others in all situations, use proper judgment and behave appropriately for the desired outcome. In other words, EQ is the ability to identify your emotions, and those of others, and use that knowledge to make the best decisions, regardless of the circumstances. Run time: 15 minutes