Professional Development

The Fair Debt Collection Practices Act (FDCPA) was enacted in 1977 to protect consumers from unfair, deceptive, and abusive practices used by some third-party debt collectors. In this course, we'll review who and what is protected by the FDCPA, and we'll also talk specifically about what debt collectors can and can't do to collect payment. It's important to note that there are state laws regarding debt collection. This course does NOT cover the specifics of state laws, so be sure to check with your compliance officer or supervisor to ensure you know your state-specific guidelines regarding debt collection. Run time: 15 minutes

Federal regulations require drug-free training for certain agencies, contractors and occupations. Even if drug-free training is not legally mandated in your business or industry, everyone benefits from raising employee awareness on the impact that drugs or alcohol can have on your workplace. Run time: 19 minutes

This course highlights a comprehensive approach to customer service to help you build long-lasting, fruitful relationships with your company’s patrons. In this concise course, we’ll explain how products and services, processes, performance, and people (The 4 P’s) all work together to enhance the customer experience and ultimately boost your bottom line. The 4-minute video comes complete with accompanying student materials and an online quiz to review course concepts at your convenience. Once you’ve completed this course you can start making the strategic improvements necessary to keep valuable customers coming back. Run time: 18 minutes

Prepare to become a skilled negotiator with this expert training course covering proven negotiation tools and techniques for reaching win-win solutions. We'll outline key negotiating concepts and highlight how negotiating is an essential, everyday process. You’ll learn how to execute the 6 steps of negotiation and other helpful strategies to achieve mutually beneficial outcomes that preserve, and even strengthen, valuable personal and professional relationships. The 50-minute course features video lessons, interactive exercises, and multiple-choice quizzes for an engaging, hands-on learning experience. Fun activities, flash cards, glossary terms, downloadable resources, and a final exam offer convenient reference and review. This course qualifies as Professional Development Units (PDU) for maintaining certification with the Project Management Institute (PMI). Run time: 50 minutes

Learn how to effectively manage and cope with stress in a healthy way. This 5-part Stress Management Bundle is designed to help you control stress using healthy and effective techniques. The course bundle includes: Avoidable Stress, Handling Stress, Managing Stress, Unavoidable Stress, and Understanding Stress. We'll provide an overview of types of stress, common stressors and signs of stress. You'll learn to differentiate avoidable and unavoidable stress, identify the levels of stress, and acquire skills for handling it. Ranging in length from 6 to 10 minutes, these brief video courses will prepare you to deal with stress more effectively. Complete the short quiz at the end of each section to test your knowledge. Run time: 38 minutes

Our lives can be stressful, both inside and outside the workplace. Here we look at seven simple steps to turn chaos into calm. Run time: 5 minutes

Learn to use the right lingo to boost sales with this course, which discusses how to reach common ground with your customers by utilizing industry-specific jargon. Discover how being on the same page as your customer allows you to better understand their needs, position your solutions, and ultimately close the sale. Once this 4-minute course is completed, you will be ready to hone your sales approach by communicating more effectively. Accompanying student materials and online quiz come included for easy review of key concepts. Run time: 4 minutes

Discover why your business should use social media marketing and learn more about using common social media tools in this training course. You'll increase your knowledge of social media and its impact, exploring why it is an important marketing channel for businesses. You'll examine some common social media tools and discover key components of a social media marketing plan. Run time: 55 minutes

Learn how to improve your standing on various social media channels, gather information about your competitors and monitor and engage with what’s being said about your organization through social media. In this course, you’ll discover where to monitor social media so you can respond to negative feedback, resolve issues faster and safeguard your reputation. The course also familiarizes you with the pros and cons of social media before you get started. The 6-minute video with engaging audio narration comes complete with a downloadable course document for reference and review. Evaluate your understanding of the material with the short online quiz that follows completion of the video. Run time: 6 minutes

The rise of social media has impacted society and culture, including the workplace, in profound ways. By revolutionizing the way people communicate and socialize, social media offers many opportunities and benefits to individuals and to organizations. It also raises many challenging ethical and legal issues. This course provides an overview of social media ethics in the workplace. Run time: 15 minutes