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The Residential Water Processing course provides basic information only and does not prepare employees to diagnose complex water problems. Definitions of common industry terms, descriptions of the major types of system components, and other information to help employees serve customers more effectively are provided. Run time: 150 minutes

Sump, Sewage, and Effluent Pumps provides an overview of the common types of sump, sewage, and effluent pumps. The course gives employees the basic knowledge needed to discuss the operation and components of these pumps. Definitions of common industry terms, descriptions of the major types of pumps, and other information to help employees serve customers more effectively are provided. Run time: 120 minutes

Business etiquette is defined as the conduct or procedures that are generally acceptable and polite in the workplace. It is typically a set of unspoken expectations that most people either meet—or find out about when they do not meet them. This course provides guidelines for common business etiquette, how to show respect for yourself and others, how to create the standards and policies that support them, how to follow and support ethical standards, and how to deal with problems where ethics are concerned. Run time: 90 minutes

This course introduces you to the generations currently in the workforce: Baby Boomers, Generation X, Millennials, and Generation Z. It will help you understand what influenced each generation, their work style, their communication and management preferences, and their purchasing behavior. Run time: 30 minutes

In this course, you'll learn about negative attitudes and their impact in the workplace. Learn how to evaluate and adjust your own attitude to facilitate a positive work environment. You'll explore how handle negative situations and how to deal with various types of negative people in the workplace. Explore how optimism and pessimism figure into our day-to-day lives and decision-making processes. Finally, a discussion on challenging negative organizational norms is presented. Run time: 60 minutes

Generally, coaching is defined as “a method and technique that can be used to guide an individual to new learning within defined time frames”. It also serves to hold individuals accountable for their commitments and produce results. This course reviews some of those basic situations and then expands upon them to give you a chance to practice applying the skills in different situations. Run time: 45 minutes

This course provides an in-depth review of coaching methodologies specifically used to coach employees for career development. The ability to coach helps you increase your employees’ commitment and level of engagement, and helps you avoid and handle problems that interfere with working relationships and productivity. Coaching others can also make it easier for you to achieve your own goals and make you more valuable to your organization! Run time: 45 minutes

An increasingly demanding workplace creates greater pressure and stress for every employee. In addition, impersonal electronic communication has taken precedence over face-to-face interactions. Sometimes, this increased stress, and lack of personal contact leads to more abrupt, informal face-to-face communication. Creating a Respectful Workplace is designed to help employees consistently demonstrate respect in their day-to-day interactions. From electronic to face-to-face communication, participants learn the behaviors that contribute to a respectful environment. They will learn how to establish self-respect, develop reciprocity with colleagues, and maintain respect when faced with stress, uncertainty, and change. Run Time: 30 minutes

Creative Problem Solving is a course in which participants will learn how to integrate creativity with analytic thinking for effective problem solving, and to develop critical thinking skills. Creative problem solving is a valuable skill for today's fast-changing world. The concept of "innovation" and how it relates to the bottom line will also be emphasized. An innovative mindset not only identifies and evaluates great ideas for the marketplace; it also focuses on solving customer problems. Run times: 30 minutes 

In this course, you’ll find out how critical thinking skills are an essential piece of the workplace puzzle when it comes to getting work done right. You’ll review characteristics of critical thinking – curiosity, awareness, flexibility, and common sense – as well as common mistakes in critical thinking that can lead to downfalls. Explore the critical thinking process from top to bottom as you learn how to examine, explore, and evaluate your thinking process. At the conclusion of the course, download a toolkit meant to help you interweave your new critical thinking skills into your everyday workflow. Run time: 45 minutes