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Domestic Water Heaters provides an overview of common types of residential water heaters. The course gives employees the basic knowledge needed to discuss the specifications for different types of water heaters and to understand which type of water heater is best for a given installation application. Definitions of common industry terms, descriptions of the major types of water heaters, and information about similarities and differences in water heaters are provided. This course also includes information regarding the 2015 DOE Standards for water heater efficiency.

Introduction to Industrial Steel, Stainless Steel Pipe, and Fittings includes definitions of common industry terms, descriptions of types of pipe by size, weight, and wall thickness, explanations of different types of steel, and stainless steel pipe ends and fittings and how they are joined. Run time: 180 minutes

This course reviews the fundamentals of fire protection systems, including a brief history of fire protection systems, building safety, detection and suppression systems and agents, as well as fire pumps, standpipes, hose and sprinkler systems. Run time: 180 minutes

Fixtures and Faucets is an online program divided into 8 modules. Each module includes definitions of common industry terms, descriptions of the major types of fixtures, and information on the supply and DWV fittings most commonly specified for the installation of these fixtures. Run time: 165 minutes

Domestic Water Heaters provides an overview of common types of residential water heaters. The course gives employees the basic knowledge needed to discuss the specifications for different types of water heaters and to understand which type of water heater is best for a given installation application. Definitions of common industry terms, descriptions of the major types of water heaters, and information about similarities and differences in water heaters are provided. This course also includes information regarding the 2015 DOE Standards for water heater efficiency. Run time: 150 minutes

Domestic Water Well Pumps provides an overview of water wells. The course gives employees the basic knowledge needed to discuss the different types of water wells, principles of pump operation, and the major types of pumps.  Employees will learn how to size a pump in terms of lift, capacity, and discharge pressure requirements.  Definitions of common industry terms, descriptions of the major types of system components, and other information to help employees serve your customers more effectively are provided. Run time: 150 minutes

Essentials of Superb Service in Distribution provides team members with a concise explanation of the most important keys to providing superb service from a distribution perspective. This interactive course addresses the critical operational, economic, and interpersonal aspects of superb service from a wholesale distribution perspective. Run Time: 30 minutes

Introduction to PHCP/Industrial PVF Industry provides team members with a concise overview of the PHCP/HVAC and Industrial PVF Industries and their contributions to the health and economic well-being of the U.S. This interactive online program is ideal for employees new to the PHCP/HVAC and Industrial PVF wholesale distribution. Run Time: 30 minutes

Overview of Wholesale Distribution provides distribution team members with an overview of how the industry provides value, makes its money, serves its customers, and improves its operations. Run Time: 30 minutes

The Art of Supervising and Motivating People©, written by Edward J. Felten, former Chairman of First Supply in the upper Midwest and former President of the American Supply Association, distills the wisdom of his decades of management and leadership experience in a down-to-earth, readable style. Many ASA members remember Felten as the energetic and humorous instructor of ASA's favorite supervision seminar. The Art of Supervising and Motivating People© addresses four main topics: The characteristics of a good supervisor and the increased skill requirements of the twenty-first century. Keys to listening, time management, coaching, counseling, communications, discipline and several others. The human resource challenge of recruiting, interviewing, performance appraisals and terminations. The critical aspects of motivation and the skills of the supervisor as a motivator.