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Make the most of valuable workplace meeting time by following the steps and strategies described in this Effective Meetings training course. Meetings are necessary, but successful businesses know how to use time effectively and clearly to convey the purpose and objectives of a meeting to achieve desired results. Topics covered in this course include the importance of pre-planning your meeting, setting an agenda and establishing goals. You'll also learn the different types of meetings, the parts to a meeting and rules to govern the meeting. This 45-minute Effective Meetings course is a thorough introduction to the process of planning and executing a productive meeting for businesses of all sizes. The course features video and audio narration, with menu that makes it easy to navigate through sections for a user-friendly learning experience. Run time: 45 minutes

Exposure to harmful noise in the workplace can result in gradual and permanent hearing loss. This course helps you take action to prevent hearing damage and hearing loss at work. To begin, you’ll learn how noise impacts your hearing and when you should wear protective equipment. Next, we'll review the different types of hearing protectors, why they might be selected by your employer, when to use them and how to care for them. Finally, we’ll look at how a Hearing Conservation Program can protect you from hearing loss while you’re on the job.
Run time: 20 minutes

Back injuries are one of the leading causes of workplace disability. Learn how to protect your back with this OSHA training course covering effective back safety and injury prevention. In the course, we’ll provide detailed guidelines for correct sitting and standing postures that will minimize back stresses. We will also offer lifestyle and exercise tips for maintaining a healthy, strong back. Finally, you will learn simple solutions for lifting and carrying that will help keep your back safe, including assessing the load, reducing the manual effort required, and proper body mechanics. After completing this instructive course, you will be proficient in the principles and practices of back safety. Run Time: 20 minutes
 

Understanding basic accounting will not only help you with business, it will also help you better manage your personal finances. This lesson will give you a basic understanding and confidence around the fundamentals of accounting. Run time: 20 minutes

This course provides an overview on identifying your key clients, focusing on their changing needs and maintaining sales growth to ensure that key accounts remain key accounts. We'll discuss how retaining key clients depends on your learnings and your adaptability to the rapidly changing factors that define both your organization and theirs, as well as those of the marketplace at large.
Run time: 20 minutes

This course provides managers and supervisors with guidance on conducting an accident investigation, including identifying the root causes, in order to make operational and behavioral corrections to mitigate future accidents. Run time: 20 minutes

This course is designed to help your organization better respond in violent situations involving an armed threat. The goals and objectives of this course provide employees with information and strategies on recognizing and responding to the dynamic challenges and issues of violent incidents within the workplace. Here’s something important to remember. The concepts and models presented in this course can be used in any situation – regardless of location – businesses, factories, hospitals, schools, government buildings, places of worship, universities and public spaces.
Run Time: 60 minutes

This course provides effective tools that employees can use to become valued and high-performing contributors in a team working environment. First, you'll discover the different stages and roles within a team, and gain tips on how to define your own role to gain clarity on your tasks and mission. Learn effective communication and conflict resolution techniques that will help your team work cohesively, and discover how to show your commitment to the group. Since communication is key, you will be asked to complete a self-assessment to determine your main communication style and set goals for improvement. This course includes illuminating case studies, links to additional information, bookmarking and printable worksheets. Run Time: 48 minutes

Eligible for MDM Supplemental Training hours

This course looks at workplace relationships from the employee's perspective. We'll examine how to understand a manager's style in order to build and maintain a positive relationship with this individual. We'll also look the relationships between co-workers. Recognizing our differences as well as our strengths can go a long way to building an effective team and a sense of shared achievement.
Run time: 30 minutes

If your customers are happy, you’re happy. Simple as that. Satisfied customers mean repeat business—not to mention more business when they tell their friends, colleagues, acquaintances, and even random people in the coffee shop. That’s why knowing how to establish and cultivate lasting customer relationships is key. Our 5-Star Customer Service Success program teaches the essential tenets of customer service, including how to recognize and address the 4 basic customer needs. Upon completion of the program participants will have learned how to develop effective listening and communication skills to promote superior customer satisfaction. Run time: 210 minutes