Store - All Products

As the saying goes, “You never get a second chance to make a first impression,” and amazingly, it takes just 6 seconds for the caller to make an impression of your business. If you ‘WOW’ them, you could create a customer for life. But get it wrong, and the customer could hang up the phone for good. This course focuses on seven steps to perfect telephone etiquette, so you can turn every new caller into a lifelong customer.

•  Grow your customer base by using attentive, respectful telephone etiquette
•  Wow potential clients through a timely response and a positive tone
•  Build rapport by knowing how to work the customer’s name into the conversation

Act swiftly. Take prompt action to stop the problem getting worse, and take responsibility for dealing with the problem.

•  Act quickly to prevent a crisis from spiraling out of control
•  Communicate with your team and any other appropriate parties
•  Identify in advance whom to contact when a crisis strikes

This companion course expands on the knowledge presented in ASA-U's "Essentials of Leadership for Wholesaler-Distributors". In this course, the student is asked to evaluate a series of scenarios and choose the best path forward based on what they have learned about best practice leadership skills. Run time: 45 minutes

Essentials of Profitable Warehouse Operations helps all employees learn about warehouse functions, safety, and issues that impact profitability in a modern wholesale distribution warehouse. Beginning with an explanation of how the wholesale-distribution business works, the course introduces key members of the warehouse team and explains how they contribute to the operation. An in-depth treatment of the orderly and safe flow of materials from receiving through stocking, picking, packaging, and delivery follows. The course wraps up with examples of how the warehouse employee can grow as a professional.

Improve your skills for working remotely in less than 60 minutes.

• Remote Teams: Digital Security While Working From Home
• Remote Work Mastery: Design Your Home Office for Maximum Productivity
• Staying Connected Remotely
• Remote Work Mastery: Mastering Time Management in Remote Work
• Remote Work Mastery: Mastering Communication in Virtual Teams
• Overcoming Virtual Meeting Fatigue

Run time: 37 minutes

Improve your knowledge in less than 60 minutes.

• Cyber Security: Social Engineering
• Cyber Security: Password Security
• Cyber Security: Phishing Prevention
• Cyber Security: Risks and Social Media
• Privacy and Online Behavior: How to Protect Yourself

Run time: 50 minutes

Improve your knowledge in less than 60 minutes.

• Introduction to Artificial Intelligence
• Use ChatGPT to Support Your Work
• Practical Tips for Using CHATGPT
• Get Wise AT AI
• Cyber Security: ChatGPT

Run time: 41 minutes