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Handling Change: Your Response to Change is our second course on the phases of change. In the first course, we learned that your response to change is driven by how the change impacts you. This time around, we'll discuss the three categories that people typically fall into when presented with change. There are those who like to lead change, some who'd rather wait and see what happens with change and those that resist it altogether. Those three categories are not static – we can all recall a time when we fell into each of them. This course helps you think about change from a positive viewpoint so you can cope with change well. Discover how to avoid being a victim of change and how to become a part of the intended solution instead. The course includes a downloadable overview of completed course content and a post assessment to test your comprehension.
Run time: 8 minutes

A common way that people deal with conflict is through negotiation. Negotiation is a process where two or more parties work toward an agreement. Negotiation is prevalent across almost every line of work and industry. While some people may feel confident in their negotiating skills, many people don’t know how to properly plan for a negotiation and may even feel anxious about it. In this course, we will learn the five phases of negotiation. You will also learn about different methods of negotiation like mediation and arbitration. Run time: 20 minutes

Forklifts or powered industrial trucks are used to lift, stack and transfer loads in warehouses, factories, shipping yards, freight terminals and other workplaces. While forklifts offer a practical materials handling solution for many businesses, each year they continue to be associated with workplace deaths and injuries. Forklift incidents can be prevented, especially when employers and workers work together to improve safety and health at work. Run time: 30 minutes

Our Enterprise Resource Planning: 04. Advanced KPIs and Performance Metrics course is designed to introduce users to the theory and applications of enterprise resource planning and operational systems and processes. A range of business decision analytics is covered in the course that has as their goal, optimizing economical use of resources and maximizing productivity and efficiency in the firm. Drawing on recognizable tools, information technology, and methods of operations management, we will cover topics including: Operational Indicator, KPIs and Metrics, Metrics Defined, Need for Metrics in Testing and Quality Analysis, Tips for Selection of Quality Metrics, Lead, Spot & Lagged Indicators - Drive, Monitor & Report Indicators, Lean Manufacturing and Agility, and Quantitative vs. Qualitative Indicators and Measurement Scope. Training in this discipline can pave the way for more opportunities for career advancement and allow you to explore some of the exciting career options available in this field. Enterprise Resource Planning: 04. Advanced KPIs and Performance Metrics is Part 4 of the 5-part extended Operations Management: Enterprise Resource Planning series presented by Sentinel|9. It features lecture-style videos, real-world case studies, downloadable materials, and self-knowledge quizzes. Gain valuable skills to help you manage your company and grow professionally by taking this course alongside others in the series.
Run time: 3 Hours

Domestic Water Well Pumps provides an overview of water wells. The course gives employees the basic knowledge needed to discuss the different types of water wells, principles of pump operation, and the major types of pumps.  Employees will learn how to size a pump in terms of lift, capacity, and discharge pressure requirements.  Definitions of common industry terms, descriptions of the major types of system components, and other information to help employees serve your customers more effectively are provided.

Residential Hydronic Heating Systems provides an overview of the operation and components of small hydronic heating systems. The course gives employees the basic knowledge needed to discuss the operation and components of these systems. Definitions of common industry terms, a description of the basic operations of small systems, and other information to help employees serve customers more effectively are provided.

Improve your talent acquisition and interviewing skills in less than 60 minutes.

• Recruiting New People
• Introduction to Valuing Your People
• Attracting and Retaining Talent
• Creating Job Postings
• Managing Unconscious Bias in Recruiting
• Reviewing Resumes