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A common way that people deal with conflict is through negotiation. Negotiation is a process where two or more parties work toward an agreement. Negotiation is prevalent across almost every line of work and industry. While some people may feel confident in their negotiating skills, many people don’t know how to properly plan for a negotiation and may even feel anxious about it. In this course, we will learn the five phases of negotiation. You will also learn about different methods of negotiation like mediation and arbitration. Run time: 20 minutes

Forklifts or powered industrial trucks are used to lift, stack and transfer loads in warehouses, factories, shipping yards, freight terminals and other workplaces. While forklifts offer a practical materials handling solution for many businesses, each year they continue to be associated with workplace deaths and injuries. Forklift incidents can be prevented, especially when employers and workers work together to improve safety and health at work. Run time: 30 minutes

Domestic Water Well Pumps provides an overview of water wells. The course gives employees the basic knowledge needed to discuss the different types of water wells, principles of pump operation, and the major types of pumps.  Employees will learn how to size a pump in terms of lift, capacity, and discharge pressure requirements.  Definitions of common industry terms, descriptions of the major types of system components, and other information to help employees serve your customers more effectively are provided.

Residential Hydronic Heating Systems provides an overview of the operation and components of small hydronic heating systems. The course gives employees the basic knowledge needed to discuss the operation and components of these systems. Definitions of common industry terms, a description of the basic operations of small systems, and other information to help employees serve customers more effectively are provided.

Improve your talent acquisition and interviewing skills in less than 60 minutes.

• Promoting Employer Brand to Attract Applicants
• Leveraging an Employee Value Proposition
• Getting More Qualified Applicants
• Creating Job Postings
• Managing Unconscious Bias in Recruiting
• Reviewing Resumes

• Essentials of Profitable Inside Sales in Distribution
• Selling Essentials: Developing Clients for Life
• Selling Essentials: Opening the Conversation
• Selling Essentials: Prospecting and Managing Territory
• Selling Essentials: Understanding the Sales Cycle
• Time Management
 

• Essentials of Profitable Outside Sales in Distribution
• Selling Essentials: Developing Clients for Life
• Selling Essentials: Opening the Conversation
• Selling Essentials: Prospecting and Managing Territory
• Selling Essentials: Understanding the Sales Cycle
• Time Management
 

• Business Etiquette
• Coaching for Development
• Developing Your Leadership Style
• Essentials of Leadership for Wholesale-Distributors
• Ethics in the Workplace
• Leadership: The Mentoring Bundle
• Leading a High Performance Team