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Essentials of Profitable Showroom Sales covers the critical concepts of consultative selling, showroom marketing, and customer service. Designed to help new employees sharpen their selling skills and seasoned salespeople to refresh theirs, the course describes the important role that showrooms play in the overall operation of the wholesale distribution business.

Essentials of Profitable Showroom Sales covers the critical concepts of consultative selling, showroom marketing, and customer service. Designed to help new employees sharpen their selling skills and seasoned salespeople to refresh theirs, the course describes the important role that showrooms play in the overall operation of the wholesale distribution business. Run time: 180 minutes

Essentials of Profitable Warehouse Operations helps all employees learn about warehouse functions, safety, and issues that impact profitability in a modern wholesale distribution warehouse. Beginning with an explanation of how the wholesale-distribution business works, the course introduces key members of the warehouse team and explains how they contribute to the operation. An in-depth treatment of the orderly and safe flow of materials from receiving through stocking, picking, packaging, and delivery follows. The course wraps up with examples of how the warehouse employee can grow as a professional. Run time: 180 minutes

Essentials of Profitable Wholesale Distribution provides a straightforward and clear understanding of how wholesaler-distributors make and spend money, why understanding margin and mark-up is important, how pricing decisions impact the bottom line, and why you need to know what your customers really want. The course provides the basics of distribution economics, customer service, sales, and marketing. Real-world statistics and ratios from ASA’s Operating Performance Report (OPR) are incorporated throughout the training.

Essentials of Profitable Wholesale Distribution provides a straightforward and clear understanding of how wholesaler-distributors make and spend money, why understanding margin and mark-up is important, how pricing decisions impact the bottom line, and why you need to know what your customers really want. The course provides the basics of distribution economics, customer service, sales, and marketing. Real-world statistics and ratios from ASA’s Operating Performance Report (OPR) are incorporated throughout the training. Run time: 240 minutes

Essentials of Superb Service in Distribution provides team members with a concise explanation of the most important keys to providing superb service from a distribution perspective. This interactive course addresses the critical operational, economic, and interpersonal aspects of superb service from a wholesale distribution perspective. Run Time: 30 minutes

Introduction to PHCP/Industrial PVF Industry provides team members with a concise overview of the PHCP/HVAC and Industrial PVF Industries and their contributions to the health and economic well-being of the U.S. This interactive online program is ideal for employees new to the PHCP/HVAC and Industrial PVF wholesale distribution. Run Time: 30 minutes

Overview of Wholesale Distribution provides distribution team members with an overview of how the industry provides value, makes its money, serves its customers, and improves its operations. Run Time: 30 minutes

The Art of Supervising and Motivating People©, written by Edward J. Felten, former Chairman of First Supply in the upper Midwest and former President of the American Supply Association, distills the wisdom of his decades of management and leadership experience in a down-to-earth, readable style. Many ASA members remember Felten as the energetic and humorous instructor of ASA's favorite supervision seminar. The Art of Supervising and Motivating People© addresses four main topics: The characteristics of a good supervisor and the increased skill requirements of the twenty-first century. Keys to listening, time management, coaching, counseling, communications, discipline and several others. The human resource challenge of recruiting, interviewing, performance appraisals and terminations. The critical aspects of motivation and the skills of the supervisor as a motivator.

Introduction to Industrial Steel, Stainless Steel Pipe, and Fittings includes definitions of common industry terms, descriptions of types of pipe by size, weight, and wall thickness, explanations of different types of steel, and stainless steel pipe ends and fittings and how they are joined. Run time: 180 minutes