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This course teaches awareness of workplace violence, how it is defined and the steps managers and employees can take to prevent violent outbreaks among coworkers. You will learn about the 4 recognized types of perpetrators of workplace violence. We'll discuss OSHA recommendations for adhering to your company guidelines about dealing with violence and recommended procedures to increase your safety when confronted with violent people. Both employees and company management have responsibilities related to violent behavior in the workplace. We'll help you understand those responsibilities, while learning how to react when you encounter violence personally or observe a violent encounter at work. Run time: 30 minutes

When imagining telecommuting, many people envision a relaxed day of working at home in their pajamas. However, this probably isn’t the best approach. Telecommuting definitely offers a lot of freedom, but that doesn’t mean you can ignore your work responsibilities. This course will help you decide if telecommuting is a good fit for you and then provide some strategies for being effective as a remote employee. Run time: 30 minutes

Recognize your employer’s recording and reporting responsibilities for work-related injuries and illnesses. This OSHA training course covers key recordkeeping standards, processes, and documents. To begin the course, we’ll outline basic recordkeeping requirements under OSHA Part 1904, including criteria for partial exemptions. We will also cover categories of injuries and illnesses which employers must keep records of, along with common non-recordable events. Next, you’ll learn about important recordkeeping forms and guidelines for their use. Finally, we’ll discuss storing and saving records, submitting forms electronically, safeguarding employee privacy, OSHA inspections and investigations, and your rights and involvement in the recordkeeping process. This engaging course is presented with clear instruction and interactive exercises. By the end of the course, you’ll be proficient in the fundamentals of OSHA recordkeeping requirements. Run time: 20 minutes

In this introductory course, students will learn about the electrical distribution industry, the various roles and career options, and will receive an introduction to the products distributors sell. Intro to Electrical Distribution is designed for employees who are new to the electrical distribution industry and those who need a fundamental understanding of career opportunities and electrical products. This module is approximately 30 minutes long, including three 5-question quizzes. Run time: 30 minutes

As a counter sales associate, your company wants you to attract and retain satisfied customers, but you likely face challenging situations daily when you have to make choices on how to best accomplish this. This module will help you practice your customer service skills in 3 scenarios so you can learn to make the best choices with your own customers. Each role play will allow you to explore different options until you have mastered the best strategies. The module concludes with a scored quiz. Run time: 10 minutes

As a delivery driver, your company wants you to attract and retain satisfied customers, but you likely face challenging situations daily when you have to make choices on how to best accomplish this. This module will help you practice your customer service skills in 3 scenarios so you can learn to make the best choices with your own customers. Each role play will allow you to explore different options until you have mastered the best strategies. The module concludes with a scored quiz. Run time: 10 minutes

Essentials of How Wholesaler-Distributors Make Money explains how a wholesaler-distributor makes money, how that money is spent, and what it takes to stay in business.  This interactive course examines some of the basic components of wholesaler-distributor economics. Run Time: 30minutes

ASA’s “Essentials of Leadership for Wholesaler-Distributors” provides five in-depth modules that cover aligning team direction, continuous coaching, localized strategic planning, manpower planning, and finally, performance reviews. Each audio-visual module tackles a specific skillset that will ultimately ensure the success of the functional manager in evolving their team to the next level of profitability and performance. “Essentials of Leadership for Wholesaler-Distributors” provides a comprehensive toolkit for success in leading a high-performing team, with detailed how-to descriptions of localizing and applying a company’s broader strategic plan into actionable strategies that yield positive results in day-to-day business. Run time: 210 minutes

Essentials of Profitable Counter Sales for Wholesaler-Distributors provides an overview of how counter people contribute to a profitable wholesale distribution operation. Beginning with an explanation of how a wholesaler-distributor delivers value to its customers, the course moves quickly to defining the key role the counter plays in making the business profitable. The course also includes an in-depth look at key distribution concerns such as gross sales, net sale, margin, and mark-up. Critical concerns such as pricing, addressing the needs of various customers, the role of documents and accurate form completion, and how to deliver exceptional customer service are also covered. The course wraps up with an explanation of merchandising and a discussion of the importance of continuous learning. 

Essentials of Profitable Counter Sales for Wholesaler-Distributors provides an overview of how counter people contribute to a profitable wholesale distribution operation. Beginning with an explanation of how a wholesaler-distributor delivers value to its customers, the course moves quickly to defining the key role the counter plays in making the business profitable. The course also includes an in-depth look at key distribution concerns such as gross sales, net sale, margin, and mark-up. Critical concerns such as pricing, addressing the needs of various customers, the role of documents and accurate form completion, and how to deliver exceptional customer service are also covered. The course wraps up with an explanation of merchandising and a discussion of the importance of continuous learning. Run time: 180 minutes