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As a leader you are responsible for the overall development of the employees. As a part of this responsibility you have to decide when to provide coaching and when to mentor an employee. Many leaders have a misconception that coaching and mentoring are the same. In this course, you will learn the difference between coaching and mentoring, learn the components of coaching, and be able to evaluate your coaching skills. This course will help you decide if the trainee needs coaching or mentoring. Run time: 14 minutes

Reckless driving habits not only put you in danger, they also endanger all the people around you. In this course, we will outline how to become a safer driver. To begin, you will learn about the common causes of vehicle crashes and simple methods you can use to avoid them. Next, we will explain the importance of performing regular maintenance on your vehicle and highlight some key items that should be stored in your car emergency kit. Then, we will discuss how to adjust your driving to external conditions like inclement weather, and how to respond effectively to crashes and breakdowns. Finally, you will learn about the benefits of driving with a defensive mindset. Run time: 20 minutes

The main objective of this session is to help you perform your duties in compliance with DOT's alcohol and drug regulations and your organization's policy and procedures. Run time: 121 minutes

How to make the caller feel glad they called from hello to goodbye. Have you ever experienced calling what you thought was a well-run professional company, only to be disappointed by the manner in which people answered the phone, transferred your call, put you on hold, or ended the call? If they weren’t professional, how could the rest of the company be? What kind of workmanship or service would you expect? It's not just the receptionist who answers the phone either. Almost everyone in the company has one on their desk and they use them to talk to internal or external customers every day. The definition of professional includes “exhibiting a courteous, conscientious, and generally businesslike manner in the workplace.” Telephone behavior can set either a positive or a negative stage for any conversation with both internal and external customers. This course provides the necessary guidelines to ensure a positive impact with all callers. This course is based on the Amazon Top 100 Best Selling ebook, Telephone Etiquette by Robert DeGroot. Run time: 45 minutes

We all love to receive great customer service. As consumers it makes us feel good. So much so, consumers now rate customer service as the most important factor when deciding to do business with a company. So it’s really important to understand and avoid certain behaviors that make our customers angry. Run time: 10 minutes

This is a short course full of stories, advice, and simple steps that you can take to turn your customers into loyal fans. Run time: 10 minutes

Learn an effective 7-step strategy for solving problems and use critical thinking skills to come up with the best solutions and outcomes. Being a good problem solver is a valuable skill for the workplace. In this course, you will learn how to define a problem, consider solutions and anticipate outcomes, select the best strategy, and evaluate and measure the results. You'll also gain helpful tips, such as how to brainstorm and collaborate with colleagues to generate more effective solutions. This 35-minute course includes engaging narration, self-diagnostic tools, quizzes and a final test for a complete learning experience. Empower your employees by helping them strengthen their critical thinking skills and solve problems. Run time: 35 minutes

So, you're a part of a mentoring program, and you've been successfully paired up. What's next? How do both the mentor and mentee actually take advantage of this opportunity? How do you create a successful mentoring relationship that bears fruit? In this course, we'll discuss the keys to a successful mentoring relationship, including establishing trust, setting clear expectations, being prepared, and giving/receiving feedback. We'll also touch on some do's and don'ts for both mentors and mentees to follow. Run time: 6 minutes

Effective coaching is the single most important factor in employee development today. Courage 2 Coach™ turns common sense into common practice with a four-step process that can be applied to any employee performance situation. This course walks each user through a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success. This course outlines a specific four-step process for coaching that will work in any employee performance situation. It begins with a critical first step—call it like you see it. You will also learn how to reach an agreement on the problem, develop an action plan for correcting the problem and follow up with the employee. Run time: 40 minutes

Workplace safety is a shared responsibility between employers and their employees. Under the General Duty Clause, (Section 5(a)(1) of the OSH Act of 1970,) OSHA requires the employer to provide a safe environment for their employees. However, each employee needs to be aware of the potential hazards they may be exposed to when performing construction work, take action to avoid or eliminate them, and report hazards/unsafe conditions as they arise. This program is designed to provide learners with a high-level overview of a number of construction safety topics and safety rules to comply with OSHA standards. Specifically, the safety orientation training covers an introduction to generic safe work practices, various worksite arrangements, the safe use of tools and equipment, and procedures for what to do in the event an emergency occurs. Run time: 25 minutes