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Learn to use the right lingo to boost sales with this course, which discusses how to reach common ground with your customers by utilizing industry-specific jargon. Discover how being on the same page as your customer allows you to better understand their needs, position your solutions, and ultimately close the sale. Once this 4-minute course is completed, you will be ready to hone your sales approach by communicating more effectively. Accompanying student materials and online quiz come included for easy review of key concepts. Run time: 4 minutes

Discover why your business should use social media marketing and learn more about using common social media tools in this training course. You'll increase your knowledge of social media and its impact, exploring why it is an important marketing channel for businesses. You'll examine some common social media tools and discover key components of a social media marketing plan. Run time: 55 minutes

Learn how to improve your standing on various social media channels, gather information about your competitors and monitor and engage with what’s being said about your organization through social media. In this course, you’ll discover where to monitor social media so you can respond to negative feedback, resolve issues faster and safeguard your reputation. The course also familiarizes you with the pros and cons of social media before you get started. The 6-minute video with engaging audio narration comes complete with a downloadable course document for reference and review. Evaluate your understanding of the material with the short online quiz that follows completion of the video. Run time: 6 minutes

The rise of social media has impacted society and culture, including the workplace, in profound ways. By revolutionizing the way people communicate and socialize, social media offers many opportunities and benefits to individuals and to organizations. It also raises many challenging ethical and legal issues. This course provides an overview of social media ethics in the workplace. Run time: 15 minutes

Data security is the protection of information and mechanisms employed to provide assurance that data will remain secure. A data security system includes resources, people, hardware, software, and the infrastructure supporting data protections. This interactive online course discusses the different aspects of data security, including categorization of data and data types, data management, and user and organization responsibility for maintaining data security. Data within an organization is an essential part of how the organization does business, makes profits, acquires its place in industry, and retains employees to perform the work. Determining the level of data sensitivity and structuring a data security system around those needs is imperative for the success of an organization and the security of organizational information. Run time: 60 minutes

This interactive online course is designed to help you understand why customers may complain, uncovers the special skills needed for handling customer complaints, and teaches an easy to learn step-by-step method for handling these types of customer contacts. At the end of this course you will apply the skills to your work environment to successfully handle any customer in any situation. To see accrediting information please go here: https://aicc.redvector.com/CourseApprovals?cid=F456CCC1-24EE-4A98-9697-42F52181FC3D. Run time: 60 minutes

Slips, trips, and falls are a leading cause of workplace fatalities. Designed in accordance with OSHA safety requirements, this course helps employees identify hazards and stay safe in the workplace. You'll learn about the common causes of slips, trips, and falls, and how to identify hazards that may be present where you work. We'll review the different types of fall protection available, as well as the safety requirements for stairs and open elevations. Lastly, we'll discuss your impact on workplace safety, stressing awareness and proactive action. Upon successful completion of this course, employees will know how to prevent accidents and injuries caused by slips, trips, and falls. Run time: 23 minutes

Winner of Horizon Interactive Awards Best Instructional Program of the Year as well as the Ava Awards Best E-Learning Program of the Year, Common Ground is not your typical check-the-box solution for harassment, sexual harassment and abusive conduct prevention training. Introducing the most watchable, entertaining, and effective online training program available in the market today. A welcome change of pace for trainers, HR professionals, supervisors, and employees, Common Ground is memorable, engaging, and backed up by WILL’s patented, proven-effective learning methodology. Offered in collaboration with the Squire Patton Boggs legal team, Common Ground is everything you need to effectively train your people and achieve compliance with California state requirements. Users play as a lead characters in a sitcom quality interactive movie, make decisions regarding harassment prevention and response, and see how those decisions play out. The E-Learning version contains onscreen hosts who guide users through the experience. Scenario-based quiz questions ask users to apply core concepts to real-world problems. This AB1825/AB2053 GATED 2-HOUR VERSION is designed to train SUPERVISORS in CALIFORNIA on the basics and more advanced aspects of harassment, sexual harassment and abusive conduct prevention; including recognition, positive action and individual rights and responsibilities. It allows supervisors to complete everything required to be in compliance with the state regulations in all 50 states, including the mandatory 2-hour seat time requirement in California. Upon completion, users fulfill the training requirements for receiving AB-1825 certification. Please Note: This version has been updated to conform with California's AB-2053 requirements on abusive conduct (April 2016), the state's amended FEHA regulations regarding protected classes, and all SB 396 and SB 1343 requirements. Run time: 180 minutes

Winner of Horizon Interactive Awards Best Instructional Program of the Year as well as the Ava Awards Best E-Learning Program of the Year, Common Ground is not your typical check-the-box solution for harassment, sexual harassment and abusive conduct prevention training. Introducing the most watchable, entertaining, and effective online training program available in the market today. A welcome change of pace for trainers, HR professionals, supervisors, and employees, Common Ground is memorable, engaging, and backed up by WILL’s patented, proven-effective learning methodology. Users play as a lead characters in a sitcom quality interactive movie, make decisions regarding harassment prevention and response, and see how those decisions play out. The program contains onscreen hosts who guide users through the experience. Scenario-based quiz questions ask users to apply core concepts to real-world problems. This 2-HOUR VERSION is fully compliant to train SUPERVISORS IN 49 OF 50 STATES (all states except California) and EMPLOYEES AND SUPERVISORS IN THE STATE OF CONNECTICUT on the basics and advanced aspects of harassment, sexual harassment and abusive conduct prevention. Topics covered include recognition, positive action, individual rights and responsibilities, prevention, response, reporting, investigation and resolution. The instructional content within this course was reviewed by the legal team at Squire Patton Boggs, one of the largest and most influential employment law firms in the United States, and approved for legal compliance in the localities noted above. Completion Requirements: There is no score required for this course, learners must fulfill the 2-hour requirement and complete the course in its entirety to register completion. This course is multi-lingual, with both English and Spanish options. Users simply select which language is appropriate for them and the course automatically changes to their preference. Run time: 180 minutes

This course equips workers with best practices when using common types of scaffolding. Learning the potential dangers inherent in working on a scaffold helps to ensure your safety. You will learn about both supported and suspended scaffolds and who is qualified to design and install them. We'll cover design requirements and load capacity which must meet scaffolding regulations for the maximum intended load. You'll discover how different applications require different types of scaffold design. We'll also cover regulations covering scaffold access and forklift use in scaffolding support. This course helps you understand all the safety issues related to scaffold type, intended use and design and load capacity. Run time: 25 minutes