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This course shows you how to take proper precautions to prevent contact with and infection from bloodborne pathogens (BBP), and the steps to take after potential exposure to BBP. Bloodborne pathogens such as HIV, HBV and others can pose a serious health threat to employees in a wide range of occupations. This course includes important information from OSHA's Bloodborne Pathogen standard to equip workers with general prevention practices to prevent exposure and transmission of BBP. You will learn the requirements of an exposure control plan and your responsibilities as an employee when you encounter a blood spill. This OSHA-compliant course provides essential safety training for employees to prevent and reduce exposure to BBP.
Run Time: 20 minutes

Build a more compelling business case for potential investors and supporters using the basic financial metrics outlined in this course. Learn how to calculate Return on Investment (ROI) and discover the ways it can help decision makers assess the value of a business idea. Other factors you may need to consider when evaluating financials are also covered, including inflation, lost returns on investment, and allowable payback period. The 5-minute video uses graphics and examples to demonstrate how to calculate and apply ROI and other financial metrics. The accompanying downloadable course document and online quiz provide a thorough summary of the material. This course can be watched as a stand-alone overview of financial metrics or as part of the Gathering Data series. Run time: 5 minutes

Discover a number of ways to build solid relationships, respect and trust with your customers that will help you develop long-term success in this course. We provide useful insights about how relationships affect sales and how to cultivate good bonds by developing personal ties along with the business ties. Accompanying this short video presentation is a short quiz so you can see what you absorbed from the lesson. There's also a downloadable reference document with a recap of some key points in the video. Run time: 7 minutes

Cardiopulmonary resuscitation, more commonly known as CPR, saves many lives each year. In this course, you'll learn how to perform CPR properly. We'll discuss each step in order, explaining how to perform chest compressions and how to check the victim’s airway and breathing. We'll go into detail about proper positioning for each step, clearly explaining why having the victim’s body angled correctly can be crucial to the success of your technique. In addition, we'll provide helpful scenarios to test your knowledge of how the technique is applied in the real world. We'll also teach you when and how to use an Automated External Defibrillator (AED) to reestablish a regular heartbeat. Upon successful completion of this course, you'll know how to administer potentially life-saving CPR in a cardiac or respiratory emergency situation. Run time:15 minutes

Effective coaching is about helping all people reach their full potential in any area of their lives. For the manager as a coach, this means working with people to improve their performance at work. This course will help you to understand how to be an effective coach. Run time: 30 minutes

This course, created by ILM has been designed to help you get the most of out of working with other teams; understand knowledge management, potential problems, and service level agreements.

This course covers basic computer components, file management and naming conventions, basic networking concepts, and basic commands. Run time: 30 minutes

A workplace inspection is a planned critical examination of a workplace or a specific area within a workplace. The purpose of regularly scheduled workplace inspections is to prevent incidents by identifying hazards and recommending corrective actions. In this course, you will learn how to plan and conduct efficient workplace inspections. Run time: 30 minutes

Workplace safety is a shared responsibility between employers and their employees. Under the General Duty Clause, (Section 5(a)(1) of the OSH Act of 1970,) OSHA requires the employer to provide a safe environment for their employees. However, each employee needs to be aware of the potential hazards they may be exposed to when performing construction work, take action to avoid or eliminate them, and report hazards/unsafe conditions as they arise. This program is designed to provide learners with a high-level overview of a number of construction safety topics and safety rules to comply with OSHA standards. Specifically, the safety orientation training covers an introduction to generic safe work practices, various worksite arrangements, the safe use of tools and equipment, and procedures for what to do in the event an emergency occurs. Run time: 25 minutes

Effective coaching is the single most important factor in employee development today. Courage 2 Coach™ turns common sense into common practice with a four-step process that can be applied to any employee performance situation. This course walks each user through a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success. This course outlines a specific four-step process for coaching that will work in any employee performance situation. It begins with a critical first step—call it like you see it. You will also learn how to reach an agreement on the problem, develop an action plan for correcting the problem and follow up with the employee. Run time: 40 minutes