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This course looks at workplace relationships from the employee's perspective. We'll examine how to understand a manager's style in order to build and maintain a positive relationship with this individual. We'll also look the relationships between co-workers. Recognizing our differences as well as our strengths can go a long way to building an effective team and a sense of shared achievement.
Run time: 30 minutes

If your customers are happy, you’re happy. Simple as that. Satisfied customers mean repeat business—not to mention more business when they tell their friends, colleagues, acquaintances, and even random people in the coffee shop. That’s why knowing how to establish and cultivate lasting customer relationships is key. Our 5-Star Customer Service Success program teaches the essential tenets of customer service, including how to recognize and address the 4 basic customer needs. Upon completion of the program participants will have learned how to develop effective listening and communication skills to promote superior customer satisfaction. Run time: 210 minutes

This course provides managers and supervisors with guidance on conducting an accident investigation, including identifying the root causes, in order to make operational and behavioral corrections to mitigate future accidents. Run time: 20 minutes

This course provides an overview on identifying your key clients, focusing on their changing needs and maintaining sales growth to ensure that key accounts remain key accounts. We'll discuss how retaining key clients depends on your learnings and your adaptability to the rapidly changing factors that define both your organization and theirs, as well as those of the marketplace at large.
Run time: 20 minutes

Understanding basic accounting will not only help you with business, it will also help you better manage your personal finances. This lesson will give you a basic understanding and confidence around the fundamentals of accounting. Run time: 20 minutes

This course provides effective tools that employees can use to become valued and high-performing contributors in a team working environment. First, you'll discover the different stages and roles within a team, and gain tips on how to define your own role to gain clarity on your tasks and mission. Learn effective communication and conflict resolution techniques that will help your team work cohesively, and discover how to show your commitment to the group. Since communication is key, you will be asked to complete a self-assessment to determine your main communication style and set goals for improvement. This course includes illuminating case studies, links to additional information, bookmarking and printable worksheets.
Run Time: 48 minutes

This course is designed to help your organization better respond in violent situations involving an armed threat. The goals and objectives of this course provide employees with information and strategies on recognizing and responding to the dynamic challenges and issues of violent incidents within the workplace. Here’s something important to remember. The concepts and models presented in this course can be used in any situation – regardless of location – businesses, factories, hospitals, schools, government buildings, places of worship, universities and public spaces.
Run Time: 60 minutes

Back injuries are one of the leading causes of workplace disability. Learn how to protect your back with this OSHA training course covering effective back safety and injury prevention. In the course, we’ll provide detailed guidelines for correct sitting and standing postures that will minimize back stresses. We will also offer lifestyle and exercise tips for maintaining a healthy, strong back. Finally, you will learn simple solutions for lifting and carrying that will help keep your back safe, including assessing the load, reducing the manual effort required, and proper body mechanics. After completing this instructive course, you will be proficient in the principles and practices of back safety. Run Time: 20 minutes
 

Are you going to perform an audit on accounts receivable and revenue? Whether you are a new auditor or just need a refresher on this topic, this course is for you. We will review the auditing standards and look at best practices for auditing accounts receivable and revenue. This course will prepare help the staff auditor know what to do and why. In addition, it will also help the senior accountant be better prepared to know how to plan the audit procedures as well as review the work of the staff in this important audit area. Many auditors are so busy they don’t have the time to understand the concepts behind the audit procedures being performed in a given audit area. This course is the fourth in an audit concepts series that takes the participants on a journey that links the audit procedures to the audit standards. The course will also offer practical ideas on how to make the audit area procedures more efficient while maintaining the audit quality. Run Time: 1 hour 40 minutes

Exposure to harmful noise in the workplace can result in gradual and permanent hearing loss. This course helps you take action to prevent hearing damage and hearing loss at work. To begin, you’ll learn how noise impacts your hearing and when you should wear protective equipment. Next, we'll review the different types of hearing protectors, why they might be selected by your employer, when to use them and how to care for them. Finally, we’ll look at how a Hearing Conservation Program can protect you from hearing loss while you’re on the job.
Run time: 20 minutes